You are on *Notice Regarding 4D Experience*. Skip to the next section.

*Notice Regarding 4D Experience*

• The 4D Experience is currently closed.
• Please check back regularly or contact the venue for updates.

You are on Introduction - lastminute.com London Eye. Skip to the next section.

Introduction - lastminute.com London Eye

• The lastminute.com London Eye is situated on the South Bank of the River Thames, opposite the Houses of Parliament.
• The Ticket Office is located inside County Hall, which is the building directly next to the London Eye.
• There is a Gift Shop attached to the exit from the London Eye and also a standalone Iconic Gift Shop which is located next to the ticket office.
• All areas can be accessed from the Queen's Walk walkway which runs parallel to the river.
• This Detailed Access Guide covers the Ticket Office and Iconic Gift Shop itself, and the gift shop at the exit.
• ">To view the Detailed Access Guide for the Eye and Gift Shop please click here
• Ticket Sales Desks for same day purchases and advance ticket purchases and location are located here as well as a VIP Experiences Desk for Private Pods and VIP Experiences.
• Please book tickets online on the London Eye website for discounts.
• Guests should check-in 30 minutes prior to VIP experiences.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Air View
  • The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
    London City Airport is connected to the centre by the Docklands Light Railway (DLR) to Bank or Tower Gateway with interchanges to the rail and underground network at Canning Town and Stratford.
    From Gatwick airport there are fast trains connecting to London Bridge Station.
    Heathrow Airport is connected by fast trains to Paddington Station and is also on the Piccadilly underground line.
  • For more information on travelling to London by air please click here (opens new tab).
• By Road View
  • The lastminute.com London Eye is located in central London in the Congestion Zone.
    The access point is located off Belvedere Road.
    Belvedere Road can be accessed from Westminster Bridge Road or York Road (both A3200).
    It may be easier to use public transport to access the London Eye.
    There is a taxi rank in Chicheley Street.
    There is coach parking along Belvedere Road.
  • There is a Blue Badge parking bay on Chicheley Street.
    The lastminute.com London Eye offers 15% discount at the Q-Park Westminster car park on all pre-bookings; located a short walk from the London Eye.
    To view more information on parking in the South Bank area of London please click here.
  • For more information on London traffic please click here (opens new tab).
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • There are tourist bus stops for the London Eye on Belvedere Road.
    There is also a London Eye public bus stop in Chicheley Street which is serviced by RV1 buses.
  • For more information on London Buses (Transport for London) please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Waterloo / Waterloo East.
  • Waterloo and Waterloo East Stations are approximately 550m from the London Eye.
    The stations are linked and there is step-free access throughout the stations, although there are steep ramps to access the platforms in Waterloo East.
    Step-free access to both stations is from the service road known as Cab Road or Taxi Road.
  • For more information on Waterloo Station please click here (opens new tab).
  • For more information on Waterloo East Station please click here (opens new tab).
• By Underground View
  • The nearest underground station is Waterloo.
  • The nearest underground station is at Waterloo, served by the Northern, Bakerloo, Waterloo and City and the Jubilee Lines.
    Of these, only the Jubilee Line has step-free access.
    Embankment Station is on the north side of the river, near to the Golden Jubilee Bridges.
    This station serves the District and Circle Lines as well as the Northern and Bakerloo lines.
    Embankment Station does not have step-free access.
  • For more information on London Underground (Transport for London) please click here (opens new tab).
• By River View
  • Six TFL River Bus routes run from 22 piers between Putney and Woolwich.
    Queen's Walk is served by the London Eye Millennium Pier, between Westminster Bridge and the Golden Jubilee Bridges and also Bankside Pier, to the east of Blackfriars Bridge.
    There is step-free access onto the river buses at all except three piers: please see the TFL website for details.
  • For more information on London River Bus services please click here (opens new tab).
• Useful Links View
  • Please use the TFL journey planner for details of the most suitable route.
  • To view the web page described above click here (opens in new tab).
  • The TFL website has links to the TFL accessibility guides, including large print maps and audio guides to order or download.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.
• Wheelchair users can take their wheelchairs on the London Eye with them if booked and arranged in advance.

You are on On Street Parking (Chicheley Street). Skip to the next section.

On Street Parking (Chicheley Street)

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Chicheley Street.
  • The dimensions of the on street Blue Badge parking bay(s) surveyed are 200cm x 600cm (6ft 7in x 19ft 8in).
  • There are parking charges for the on street Blue Badge parking bay(s).
  • Payment signs are not provided.
• On Street Standard Parking View
  • Standard on street parking is available.
  • The on street standard parking bay(s) is/are located on Chicheley Street.
• Comments View
  • There is coach parking on Belvedere Road (shown in Photograph 5).

You are on South Bank Public Car Parks. Skip to the next section.

South Bank Public Car Parks

• This section provides information about a number of public cars parks around South Bank.
  For more information about access and parking charges please visit the individual car parks.
  South Bank is located in the congestion charging zone.

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• National Theatre Car Park View
  • The National Theatre Car Park Car Park is located off Upper Ground.
  • The car park type is underground.
  • The car park does have Blue Badge parking.
  • Parking is not free for Blue Badge holders.
  • The car park surface is concrete.
  • When the National Theatre building is closed there is no step-free access from the car park.
    This applies all day on Sundays, and before 09.30 and after 23:00 on most other days.
    Free parking is available in the NT Car Park for Blue Badge holders attending a performance or eating at the National.
    Photographs 1 and 2 show the National Theatre Car Park.
  • To view the National Theatre car park location please click here (opens new tab).
  • For more information on the National Theatre Car Park please click here (opens new tab).
• Cornwall Road Car Park View
  • The Cornwall Road Car Park Car Park is located off Cornwall Road.
  • The car park type is underground.
  • The car park does have Blue Badge parking.
  • Parking is not free for Blue Badge holders.
  • The car park surface is concrete.
  • There is step free access from the car park via a lift.
    The car park is used as a car park for South Bank Centre Venues.
    Photographs 3 and 4 Show the Cornwall Road Car Park.
  • To view the Cornwall Road car park location please click here (opens new tab).
  • For more information on the Cornwall Road Car Park please click here (opens new tab).
• Doon Street Car Park View
  • The Doon Street Car Park Car Park is located off Upper Ground.
  • The car park type is open air/surface.
  • The car park does not have Blue Badge parking.
  • Parking is not free for Blue Badge holders.
  • The car park surface is compacted gravel.
  • Photographs 5 and 6 show the Doon Street Car Park.
  • To view the Doon Street car park location please click here (opens new tab).
  • For more information on the Doon Street Car Park please click here (opens new tab).
• Waterloo – York Road Car Park View
  • The Waterloo York Road Car Park Car Park is located off York Road.
  • The car park type is open air/surface.
  • The car park does not have Blue Badge parking.
  • Parking is not free for Blue Badge holders.
  • The car park surface is tarmac.
  • Photographs 7 and 8 show the Waterloo York Road Car Park.
  • To view the Waterloo York Road car park location please click here (opens new tab).
  • For more information on the Waterloo York Road Car Park please click here (opens new tab).
• Waterloo – Upper Marsh Car Park View
  • The Waterloo Upper Marsh Car Park Car Park is located off Upper Marsh.
  • The car park type is open air/surface.
  • The car park does have Blue Badge parking.
  • Parking is not free for Blue Badge holders.
  • The car park surface is tarmac.
  • Photographs 9 and 10 show the Waterloo Upper Marsh Car Park.
  • To view the Waterloo Upper Marsh car park location please click here (opens new tab).
  • For more information on the Waterloo Upper Marsh Car Park please click here (opens new tab).
• London Waterloo Station Car Park View
  • The London Waterloo Station Car Park Car Park is located on Station Approach.
  • The car park type is open air/surface.
  • The car park does have Blue Badge parking.
  • Parking is not free for Blue Badge holders.
  • The car park surface is tarmac.
  • Photographs 11 and 12 show the London Waterloo Station Car Park.
  • To view the London Waterloo Station car park location please click here (opens new tab).
  • For more information on the London Waterloo Station Car Park please click here (opens new tab).

You are on Shop (The Queen's Walk - Iconic Gift Shop). Skip to the next section.

Shop (The Queen's Walk - Iconic Gift Shop)

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• Entrance View
  • There is ramped/sloped access to the venue.
  • The entrance ramp/slope has a slight gradient.
  • The door(s) is/are double, permanently held open with a clear opening width of over 75cm.
• Inside Access View
  • There is step free access to the majority of the venue/service.
  • There is no room to manoeuvre within the majority of the shop.
  • The majority of aisle widths are not 150cm+.
  • There is not a clear accessible route to the till(s)/counter(s).
  • The height of the till/counter is 111cm.
  • The height of the lowered section of the refreshment counter is 96cm.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • There are windows, TVs, glazed screens or mirrors behind the till point(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • There is not a hearing assistance system available at the till(s)/counter(s).
  • There is a seat/chair available.

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

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• Entrance View
  • This information is for the entrance located at the side of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the opening is 147cm.
• Ramp/Slope View
  • The ramp/slope is located to the left as you face the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides of the ramp.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 7 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 14cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Ramp(s) or Slope(s) (Accessible Entrance - Internal). Skip to the next section.

Ramp(s) or Slope(s) (Accessible Entrance - Internal)

• There is a ramp/slope located immediately beyond the accessible entrance to either side.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on both sides of the ramp.
• The lighting levels at the ramp/slope are moderate to good.

You are on Outside Access (Queen's Walk - Stepped Access). Skip to the next section.

Outside Access (Queen's Walk - Stepped Access)

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• Entrance View
  • This information is for the entrance located on Queen's Walk, at the rear of County Hall.
  • The entrance area/door is clearly signed.
  • There is stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 196cm.
  • There is a member of staff available for assistance at this entrance.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 6 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access View
  • There is step-free access throughout the ground floor.
• Circulation View
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is vinyl and wood.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • Handrails with a rounded or oval profile are not provided in corridors/walkways.
  • There is good colour contrast between the walls and floor in all corridors/walkways.
  • The lighting levels are varied.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.

You are on Counter (Tickets and Fast Track). Skip to the next section.

Counter (Tickets and Fast Track)

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• Counter View
  • The counter is located ahead as you enter from the accessible entrance.
  • The counter is approximately 15m (16yd 1ft) from the accessible entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 120cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 97cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The type of flooring in this area is wood.

You are on Ramp(s) or Slope(s) (4D Experience). Skip to the next section.

Ramp(s) or Slope(s) (4D Experience)

• There is a ramp/slope located along the walkaway leading to the 4D Experience.
• The gradient of the ramp/slope is steep.
• The ramp/slope is permanent.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on both sides of the ramp.

You are on 4D Experience. Skip to the next section.

4D Experience

• The London Eye 4D Cinema Experience is the first live action, 4D attraction film ever produced in the UK and contains the first ever 3D aerial photography over London.
• The film is approximately 4 minutes long and is included for free with all London Eye tickets.
• The back row of the auditorium has step-free access (shown in photograph 2).
• The door giving access to the back row opens automatically (towards you) and has an opening width of 84cm (shown in photograph 1).
• Guests exit at the opposite side of the auditorium.
• The exit door also opens automatically and has an opening width of 75cm.
• The exit door has a poor visual contrast (shown in photograph 5).
• The middle and front rows of the auditorium are accessed via 3 external sets of 4 steps (shown in photographs 6 and 7).
• The steps are clearly marked and have handrails on both sides.
• Lighting levels at the steps are low.

You are on Counter (4D Experience Photos). Skip to the next section.

Counter (4D Experience Photos)

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• Counter View
  • The counter is located to the left after you enter from the ticket office.
  • The counter is approximately 6m (6yd 1ft) from the accessible entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 104cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The type of flooring in this area is vinyl and wood.

You are on Ramp(s) / Slope(s) and Step(s) (between Main Ticket Counters and Self-Service). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (between Main Ticket Counters and Self-Service)

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• Ramp / Slope View
  • There is a ramp/slope located between the main ticket counters and self-service.
  • The ramp/slope is used to access the Self Service Ticket Machines, the VIP Experiences Desk and Accessible/Standard Toilets from the Accessible Entrance and the main ticket counters from the Queen's Walk Entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides of the ramp.
  • The lighting levels at the ramp/slope are moderate to good.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) located between the main ticket counters and self service.
  • The step(s) is/are used to access the Self Service Ticket Machines, the VIP Experiences Desk and Accessible/Standard Toilets from the Accessible Entrance and the main ticket counters from the Queen's Walk Entrance.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

You are on Self-Service Ticket Machines. Skip to the next section.

Self-Service Ticket Machines

• The self-service ticket machines are located at the front of the ticket office close to the Queen's Walk Entrance.
• There is a short steep, upwards slope on the flooring leading up to the machines.
• The height range of the controls/screens are 81cm - 160cm.
• The rows of machines have a minimum 150cm x 150cm turning space in front of them.
• Staff are available to provide assistance with using the self-service ticket machines.

You are on Counter (VIP Experiences). Skip to the next section.

Counter (VIP Experiences)

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• Counter View
  • The counter is located to the rear of the self-service machines.
  • The counter is approximately 80m (87yd 1ft) from the accessible entrance.
  • Clear signage for the counter is visible from the entrance.
  • There is ramped/sloped access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 106cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 77cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The type of flooring in this area is wood.
• Seating Area View
  • There is a seating area close to the counter.
  • Access to the seating area is unobstructed.
  • There are bench seats available.
  • There is sufficient space for a wheelchair user to use the seating area.

You are on Step(s) (Eye Lounge). Skip to the next section.

Step(s) (Eye Lounge)

• There is a/are step(s) located at the Eye Lounge.
• The step(s) is/are used to access the Eye Lounge on the 1st floor.
• There is/are 15+ step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are not between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are low to moderate.

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• Comments View
  • There is an alternative route to the Eye Lounge via lifts in County Hall.
  • Please contact the London Eye for further information.

You are on Eating and Drinking (Eye Lounge). Skip to the next section.

Eating and Drinking (Eye Lounge)

• The following information is for the lounge.
• The lounge is located on the first floor, in County Hall.
• Full table service is not available.
• The height of the service counter is high (110cm+) .
• There is not a lowered section of the counter.
• There is not a hearing assistance system .
• There is ample room for a wheelchair user to manoeuvre.
• This area does play background music.
• The type of flooring in this area is wood.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests on both sides.
• The standard height for tables is 72cm.
• There are hand held menus available.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are not presented in contrasting colours.
• The lighting levels are moderate to good.

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• Comments View
  • The lounge serves drinks only.

You are on Accessible Toilet(s) (Left-Hand Side Transfer). Skip to the next section.

Accessible Toilet(s) (Left-Hand Side Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located in the corridor opposite VIP Experiences counter.
  • This accessible toilet is approximately 60m (65yd 1ft) from the accessible entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 170cm x 235cm (5ft 7in x 7ft 9in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 108cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general domestic waste and female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 108cm (3ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is fair.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 80cm (2ft 7in).

You are on Accessible Toilet(s) (Right-Hand Side Transfer). Skip to the next section.

Accessible Toilet(s) (Right-Hand Side Transfer)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located in the corridor opposite the VIP Experiences counter.
  • This accessible toilet is approximately 80m (87yd 1ft) from the accessible entrance.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm.
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 170cm x 235cm (5ft 7in x 7ft 9in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 95cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general domestic waste and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 80cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is fair.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 80cm (2ft 7in).

You are on Step(s) (Standard Toilets). Skip to the next section.

Step(s) (Standard Toilets)

• There is a/are step(s) located in the corridor between the main entrance and the VIP Experiences counter.
• There is/are 15+ step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on the basement floor.
  • There is stepped access into the female toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is available.
  • The vertical and horizontal grab rails vary.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are moderate to good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on the basement floor.
  • There is stepped access into the male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is not a lowered urinal.
  • An ambulant toilet with wall-mounted grab rails is available.
  • The vertical and horizontal grab rails vary.
  • There is a lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are moderate to good.

You are on Related London South Bank Venues (The Queen's Walk - between Westminster Bridge and Golden Jubilee Bridges). Skip to the next section.

Related London South Bank Venues (The Queen's Walk - between Westminster Bridge and Golden Jubilee Bridges)

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• Other Services View
  • The Queen's Walk - between Westminster Bridge and Golden Jubilee Bridges - To view the Access Guide please click here (new tab).

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User Reviews

• Check out reviews of this venue from disabled people on Euan’s Guide, the disabled access review website (opens new tab).