Access Guide
Summary
- View information about opening hours.
- There are 3 floors once inside.
- Other floors can be accessed via: stairs.
- There is step-free access to the ground floor only once inside.
- There is restricted room to manoeuvre at this property.
- There is a member of staff available for help and assistance.
- Staff/volunteers can describe the layout and access around the site.
- The following are also available: seating, a hearing assistance system which is not signed, a clearly signed hearing assistance system and a virtual tour.
- At the time of our visit the hearing assistance system was working.
- This site is not part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: a toilet with some adaptations.
- The toilet with adaptations for disabled people surveyed can be found in the Visitor Reception area..
- This toilet with adaptations for disabled people is approximately 5m from the Visitor Reception entrance.
Admissions
- At this location the following are free to access for all visitors: None.
- At this location the following areas are free to access for National Trust members but payable for everyone else: The tour.
- This site offers companion or carer discounts.
- Please contact the venue direct or via the National Trust website.
Public Transport
- There is a bus stop within approximately 150m of the building.
- The nearest bus stop is located on Seel Street, served by buses 80 and 80A.
- The nearest train station is Lime Street.
- The nearest underground/overground station is Liverpool Central.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Parking
- This building does not have a car park.
- Nearby parking includes: standard on-street parking and an open air public car park.
- There is not a designated drop-off point.
- There are Blue Badge bays available in the Anglican Cathedral Car Park.
There is chargeable standard on-street parking in Rodney Street, Pilgrim Street and Mount Street.
Equipment and Resources to Borrow
- Equipment cannot be borrowed or hired.
- Sensory packs can be borrowed which include: ear defenders.
- You can borrow these from the Visitor Reception. View more information about booking and collection of equipment.
- Powered mobility vehicles cannot be borrowed or hired.
Route to (the Visitor Reception)
- The Visitor Reception is located at the rear of The Hardmans' House on Pilgrim Street.
- The route to the area is step-free level.
- Path surfaces along the route are concrete, cobbles and paving stones.
- The majority of the paths are wide enough for wheelchair users.
- There is no accessible shuttle to this area.
Visitor Reception
- Access into the area is via a slight ramp/slope.
- The slope is over 150cm wide, with no handrails.
- The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 85cm.
- There is step-free level access around the area.
- The majority of aisle widths are over 150cm.
- There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
- Some of the flooring is smooth and even.
- Where the flooring is not smooth or even, this is due to carpet.
- There is step-free level access to the counter.
- The height of the counter is 105cm.
- There is a low level section at a suitable height for a wheelchair user.
- The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There are coffee tables and chairs with armrests available in the visitor reception.
- Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
- There is background noise here which varies, depending on the time of day.
- Lighting levels are varied.
- The exit door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the exit door opening is 89cm.
Toilet with Adaptations (Visitor Reception - Ambulant - Left Hand Transfer)
- This toilet is located in the Visitor Reception area.
- There is step-free level access into the toilet.
- This toilet is approximately 5m from the Visitor Reception entrance.
- There is pictorial signage on or near the door.
- The door is manual, opens outwards and has a medium colour contrast with the surrounding walls.
- The width of the toilet door opening is 86cm.
- The door has a twist lock.
- The dimensions of the cubicle are 160cm x 180cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the left of the seat but it is obstructed.
- The lateral transfer space is 77cm from the side of the toilet pan to the wall.
- There is a lever flush on the non transfer side.
- The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder and wash basin.
- The height of the toilet seat above floor level is 48cm.
- The height of the toilet roll holder is 50cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 71cm.
- The height of the hand dryer is 100cm.
- The height of the baby change is 100cm.
- There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a pedal bin and a sanitary bin.
- The cubicle does not have a full length mirror.
- There are coat hooks in the toilet at 130cm and 160cm from the floor.
- The following have a high colour contrast with their surroundings: some grab rails and the dropdown rail.
- The following have a less clear colour contrast with their surroundings: the toilet seat, the internal door, some grab rails and the floor.
- Lighting levels are moderate to good.
Route to (Tour Start - Rodney Street)
- Exit the Visitor Reception entrance, turn left onto Pilgrim Street and proceed along the footpath to the junction of Mount Steet.
Turn left and proceed along Mount Street towards the junction of Rodney Street.
Turn left and proceed along Rodney Street to the front entrance of The Hardmans' House. - The route to the area is step-free via a slight ramp/slope.
- Path surfaces along the route are tarmac, concrete, cobbles and paving stones.
- The majority of the paths are wide enough for wheelchair users.
- There is no accessible shuttle to this area.
- The route above is unsuitable for wheelchair users as the front entrance is stepped.
Wheelchair users will access the tour by passing through the Visitor Reception, going through the garden at the rear of the property and using the tour exit.
Entrance (Main Tour Start - Rodney Street)
- The entrance surveyed is located at the front of the building in Rodney Street.
- There is stepped access at the entrance.
- The slight slope is over 150cm wide, with no handrails.
- There are 4 steps, which are unmarked, with a handrail on the right going up.
- Steps are split with a resting area.
- The handrail covers all steps.
- Some of the steps are not at the recommended height (between 15cm - 18cm).
- This entrance has a bell.
- Features not positioned at a suitable height for a wheelchair user include: the bell.
- There is a single manual door which opens away from you.
- The width of the opening is 92cm.
- There is a second manual door which opens away from you.
- The width of the opening is 78cm.
- There are 3 steps beyond the entrance, which are unmarked, with no handrails.
Entrance (Accessible Tour Start / Tour Exit)
- The entrance surveyed is located beyond the Visitor Reception and through the garden at the rear of the building.
- There is step-free access via slope at the entrance.
- The slight slope is between 75cm and 150cm wide, with a handrail on the left going down.
- There is a single manual door which opens away from you.
- The width of the opening is 83cm.
Tour
- The tour is guided.
- The tour takes approximately 1 hour.
- There is stepped access along the tour route.
- There are doorways or openings used on the tour which are under 75cm wide.
- The majority of walkway widths are under 120cm.
- The tour can not be adapted to avoid inaccessible areas.
- Areas with stepped access only can be experienced by visitors via a video on tablet or mobile phone.
- There is no (or very little) background noise along the tour route.
- The tour has a hearing assistance system which is not signed.
- The hearing assistance system was tested and working at the time of the survey.
- There are a mixture of chairs with and without armrests at regular intervals along the tour.
- Some flooring along the tour route is smooth and even.
- Where the flooring is not smooth or even, this is due to carpet and uneven floorboards.
- Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
- Lighting levels are low throughout the tour route.
- There are stairs leading to different floors.
There are 3 steps leading from the first floor landing to the living quarters.
Stairs
- The floors which are accessible by stairs are G, 1, 2.
- The steps are not clearly marked with a handrail on the right going up.
- The highest step is 16cm high.
- Lighting levels are low.
- The number of steps between floors varies.
Exit (Tour)
- The exit is located at the rear of the property.
- There is step-free access via slope at the exit.
- The slight slope is between 75cm and 150cm wide, with a handrail on the right going up.
- There is a single manual door which opens towards you.
- The width of the opening is 83cm.
- There is a second manual door which opens away from you.
- The width of the opening is 86cm.
- This is also the accessible entrance.
The exit passes through the Visitor Reception.