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Arlington Court and The National Trust Carriage Museum - House

Arlington, Near Barnstaple, North Devon, Devon, EX31 4LP

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Access Guide

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Summary

  • View information about opening hours.
  • The most accessible entrance has steps, a steep ramp/slope (which bypasses any steps) and manual doors.
  • This entrance is at the rear of the house.
  • There are 2 floors once inside.
  • Other floors can be accessed via: stairs.
  • There is step-free access to the ground floor only once inside.
  • The first floor is only accessible by stairs.
  • There is restricted room to manoeuvre at this property.
  • There is a member of staff available for help and assistance.
  • Staff/volunteers can describe the layout and access around the site.
  • The following are also available: seating.
  • This site is part of the Sunflower Lanyard Scheme.
  • The nearest toilet with adaptations for disabled people is at the Old Kitchen Tea Room. View information about this toilet (new tab)
  • There is a separate exit.
  • The exit has steps.
  • The entrance can be used to exit by visitors with limited mobility.

Equipment and Resources to Borrow

  • You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • Sensory packs can be borrowed which include: ear defenders, fidget toys and soft toy.
  • You can borrow these from the Visitor Reception. View more information about booking and collection of equipment.
  • You can borrow or hire the following mobility vehicles: trampers. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • You can borrow these from the Visitor Reception. View more information about booking and collection of equipment.
  • There are charges to borrow trampers.
  • There is a small charge for use of the trampers, unless you are a paid up member of Countryside.

Route to (House)

  • From the visitor reception, turn right and follow the path for a short way before turning right.
    The House will be straight in front of you, to the left of the Tea Room.
  • The route to the area is step-free level.
  • Path surfaces along the route are bonded gravel.
  • The majority of the paths are wide enough for wheelchair users.
  • There is an accessible shuttle which can take visitors to this area.

Entrance

  • The entrance surveyed is located at the front of the building.
  • There is stepped access at the entrance.
  • There are 7 steps, which are unmarked, with no handrails.
  • Some of the steps are not at the recommended height (between 15cm - 18cm).
  • Features at a suitable height for a wheelchair user include: the bell.
  • There are double manual doors (with one door locked) which opens away from you.
  • The width of the opening is 75cm.
  • There is a second manual door which is permanently open.
  • The width of the opening is 96cm.

Entrance (Rear)

  • The entrance surveyed is located at the rear of the building.
  • There is step-free access via ramp at the entrance.
  • The steep ramp is between 75cm and 150cm wide, with handrails on both sides.
  • The ramp overcomes the steps.
  • There are 3 steps, which are unmarked, with handrails on both sides.
  • The handrails cover all steps.
  • Some of the steps are not at the recommended height (between 15cm - 18cm).
  • Features at a suitable height for a wheelchair user include: the bell.
  • There is a single manual door which opens away from you.
  • The width of the opening is 95cm.
  • There is a second manual door which opens away from you.
  • The width of the opening is 98cm.
  • There is a small lip on the threshold of the entrance with a height of more than 1.5cm.

Tour

  • The tour is self-guided but volunteers/staff are available to provide additional information.
  • The tour takes approximately 45 minutes.
  • There is stepped access along the tour route.
  • The majority of walkway widths are between 120cm and 180cm.
  • Areas with stepped access only can be experienced by visitors via an information booklet.
  • There is no (or very little) background noise along the tour route.
  • Tour information includes the following formats: information booklets, information board and BSL.
  • The tour has a clearly signed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There are chairs without armrests at regular intervals along the tour.
  • Some flooring along the tour route is smooth and even.
  • Where the flooring is not smooth or even, this is due to carpet and carpet (deep pile).
  • Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
  • Lighting levels are low along parts of the tour route.

Stairs

  • The floors which are accessible by stairs are ground and first floor.
  • There are more than 20 steps between floors.
  • The steps are not clearly marked with handrails on both sides.
  • The highest step is 18cm high.
  • Lighting levels are low.

Exit

  • The exit is located at the front of the building.
  • There is not step-free access at the exit.
  • There are 7 steps, which are unmarked, with a handrail on the right going down.
  • Steps are split with a resting area.
  • The handrail covers all steps.
  • The steps are not at the recommended height (between 15cm - 18cm).
  • There is a single manual door (with a locked extension leaf) which opens towards you.
  • The width of the opening is 51cm.
  • There is a small lip on the threshold of the exit with a height of more than 1.5cm.
  • Wheelchair users can use the ramp at the rear entrance to exit the building.