You are on Opening Times. Skip to the next section.

Opening Times

• The venue is open 24hrs.

You are on Getting Here. Skip to the next section.

Getting Here

• Bluewater is located to the south west of Greenhithe, off the B255, which is accessed via the A2 at Bean Interchange. Follow the signs for Bluewater from the A2.
• There are six car parks surrounding the shopping centre. There are four multi-storey car parks - Guildhall Car Park, Plaza Car Park, Rose Gallery Car Park, and Thames Walk Car Park. There are two open air car parks - Village Car Park and Winter Garden Car Park.
• There is a bus stop within 150 metres of the shopping centre.
• There is an onsite bus station and transit hub.
• For more information on Bluewater Bus Station and Transit Hub please click here (opens new tab).
• The nearest railway station is Greenhithe.
• Bluewater is a 25 minute bus ride away from Greenhithe Railway Station, which connects you to all major cities in the UK.
• For more information on Greenhithe Station - National Rail please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Guest services associates, Security officers, Cleaning operatives and Car park attendants receive Autism Awareness training.
• There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
• Guest Services Associates do receive training in escorting visually impaired people.
• Alternative formats of the shopping centre map are available in large print.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• The assistance dog toilet or toileting area is located on the grassed areas around the site.
• There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The place of safety is located on Lower Rose Gallery, in The Quiet Place.
• Water bowls for assistance dogs are not available.
• There are mobility aids available.
• The mobility aids available include mobility scooters and wheelchairs.
• To obtain mobility aids please contact Ability Plus.

You are on Multi-Storey Car Park. Skip to the next section.

Multi-Storey Car Park

• The shopping centre does have its own parking facilities.
• The car park is located on the north west side of the shopping centre.
• The car park type is multi-storey.
• The car park does have a height restriction barrier.
• The maximum height of the restriction barrier is 220cm (7ft 3in).
• The car park does not have a barrier control system.
• The car park surface is concrete.
• There is a/are Blue Badge parking bay(s) available.
• Blue Badge bays are available on the Lower Level and Upper Level.
• There are not parking charges for the car park.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is/are uneven surfaces.
• There is not a/are not clearly marked drop-off point(s).

You are on Multi-Storey Designated Parking Level (Lower Level). Skip to the next section.

Multi-Storey Designated Parking Level (Lower Level)

• There is/are 40 designated Blue Badge parking bay(s) on this level.
• The Blue Badge bay(s) is/are clearly marked and signposted.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 395cm x 490cm (12ft 12in x 16ft 1in).
• There is not a 120cm marked zone around the Blue Badge parking bay(s).

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• Blue Badge Parking View
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are available on this level.
  • There is/are 34 designated Parent and Child bays parking bay(s) on this level.
• Access from the Car Park View
  • The pedestrian exit on this level gives access to Lower Guildhall.
  • The route to the pedestrian exit is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • It may be necessary to cross the path of moving vehicles between the Blue Badge parking bays and the pedestrian exit on this level.
  • The pedestrian exit is clearly visible from the car park.
  • There are marked walkways on this level to make routes safer for pedestrians.
  • The surface on the approach to the pedestrian exit is concrete.
  • The nearest designated Blue Badge parking bay is approximately 13m from the Guildhall Lower Level Car Park Exit.
  • Digital wayfinders are not available.
• Comments View
  • There are 32 Blue Badge bays in the covered area of the lower level.
  • There are 8 Blue Badge bays in the external area of the lower level.

You are on Other Floors. Skip to the next section.

Other Floors

• Stairs can be used to access other floors.
• The stairs are located at the centre of the car park.
• The floors which are accessible by stairs are Lower, Middle and Upper.
• There are 15+ steps between floors.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The going of the step(s) is/are not between the recommended 30cm and 45cm.
• The steps are clearly marked.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.

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• Comments View
  • The steps are not covered.
  • There is tactile paving at the top and bottom of the steps.
  • There are similar stairs throughout the car park and covered stairs adjacent to the lift.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the car park, next to John Lewis.
• Signs indicating the location of the lift are not available from the entrance.
• There is 1 other lift in this location.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Lower, Middle and Upper.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 138cm (4ft 6in).
• The dimensions of the lift are 227cm x 178cm (7ft 5in x 5ft 10in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are low.

You are on Multi-Storey Designated Parking Level (Upper Level). Skip to the next section.

Multi-Storey Designated Parking Level (Upper Level)

• There is/are 19 designated Blue Badge parking bay(s) on this level.
• The Blue Badge bay(s) is/are clearly marked and signposted.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 600cm (11ft 10in x 19ft 8in).
• There is a 120cm marked zone around the Blue Badge parking bay(s).

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• Blue Badge Parking View
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are available on this level.
  • There is/are 26 designated Parent and Child bays parking bay(s) on this level.
• Access from the Car Park View
  • The pedestrian exit on this level gives access to Upper Guildhall Welcome Hall.
  • The route to the pedestrian exit is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • It may be necessary to cross the path of moving vehicles between the Blue Badge parking bays and the pedestrian exit on this level.
  • The pedestrian exit is clearly visible from the car park.
  • There are marked walkways on this level to make routes safer for pedestrians.
  • The surface on the approach to the pedestrian exit is concrete tiles and concrete.
  • The nearest designated Blue Badge parking bay is approximately 12m from the Guildhall Car Park Upper Level Exit.
  • Digital wayfinders are not available.

You are on Car Park Pedestrian Exit (Guildhall Car Park Lower Level Exit). Skip to the next section.

Car Park Pedestrian Exit (Guildhall Car Park Lower Level Exit)

• This information is for the pedestrian exit located on the Lower Level of Guildhall Car Park.
• The pedestrian exit is clearly signed.
• The pedestrian exit is clearly signed with 'Guildhall Lower Level'.
• There is ramped/sloped access at this exit.
• The exit door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 195cm.
• There are bollards at this exit.
• The minimum width between the bollards is 171cm.

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• Pedestrian Exit View
  • The bollards do not have an identification band to aid visually impaired people.
  • Digital wayfinders are not available.
• Ramp/Slope View
  • The ramp/slope is located in front of and immediately beyond the exit.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are good.

You are on Car Park Pedestrian Exit (Guildhall Car Park Middle Level Exit). Skip to the next section.

Car Park Pedestrian Exit (Guildhall Car Park Middle Level Exit)

• This information is for the pedestrian exit located on the Middle Level of Guildhall Car Park.
• The pedestrian exit is clearly signed.
• The pedestrian exit is clearly signed with 'Guildhall Middle Level'.
• There is ramped/sloped and stepped access at this exit.
• The exit door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 195cm.
• There are bollards at this exit.
• The minimum width between the bollards is 170cm.

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• Pedestrian Exit View
  • The bollards do not have an identification band to aid visually impaired people.
  • Digital wayfinders are not available.
• Ramp/Slope View
  • The ramp/slope is located in front and immediately beyond the exit.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does not bypass the step(s).
• Step(s) View
  • The step(s) is/are located immediately ahead as you exit the car park.
  • There is/are 16 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
• Lift View
  • There is a lift to access this exit.
  • The lift does not bypass the ramp/slope.
  • The lift does bypass the step(s).
• Comments View
  • There is also a handrail on the left going up.

You are on Car Park Pedestrian Exit (Guildhall Car Park Upper Level Exit). Skip to the next section.

Car Park Pedestrian Exit (Guildhall Car Park Upper Level Exit)

• This information is for the pedestrian exit located on the Upper Level of Guildhall Car Park.
• The pedestrian exit is clearly signed.
• The pedestrian exit is clearly signed with 'Guildhall Upper Level'.
• There is ramped/sloped access at this exit.
• The exit door(s) does not/do not contrast visually with its immediate surroundings.
• The main door(s) open(s) automatically.
• The door(s) is/are double width.
• The width of the door opening is 201cm.
• There are bollards at this exit.
• The minimum width between the bollards is 212cm.

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• Pedestrian Exit View
  • The bollards do not have an identification band to aid visually impaired people.
  • Digital wayfinders are not available.
• Ramp/Slope View
  • The ramp/slope is located immediately beyond the exit.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are good.

You are on Related Access Guides (Bluewater). Skip to the next section.

Related Access Guides (Bluewater)

• Bluewater - Customer Services link (new tab) - click here
• Bluewater - Guildhall link (new tab) - click here
• Bluewater - Management Suite link (new tab) - click here
• Bluewater - Moon Court link (new tab) - click here
• Bluewater - Rose Gallery link (new tab) - click here
• Bluewater - Shopmobility link (new tab) - click here
• Bluewater - Star Court link (new tab) - click here
• Bluewater - Sun Court link (new tab) - click here
• Bluewater - Thames Walk Blue link (new tab) - click here
• Bluewater - Thames Walk Yellow link (new tab) - click here
• Bluewater - The Plaza link (new tab) - click here
• Bluewater - The Village link (new tab) - click here
• Bluewater - The Winter Garden link (new tab) - click here
• Bluewater Nature Trail link (new tab) - click here