Access Guide
Introduction - Caffé Nero
- Caffé Nero is located on the ground floor of Oxo Tower Wharf, just off The Queen's Walk.
Related London South Bank Venues (Oxo Tower Wharf)
Opening Times
- Monday 06:30 - 22:00.
- Tuesday 06:30 - 22:00.
- Wednesday 06:30 - 22:00.
- Thursday 06:30 - 22:00.
- Friday 06:30 - 22:30.
- Saturday 07:00 - 22:30.
- Sunday 07:30 - 22:00.
Getting Here
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By Air
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- The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
London City Airport is connected to the centre by the Docklands Light Railway (DLR) to Bank or Tower Gateway with interchanges to the rail and underground network at Canning Town and Stratford.
From Gatwick Airport there are fast trains connecting to London Bridge Station.
Heathrow Airport is connected by fast trains to Paddington Station and is also on the Piccadilly underground line. - For more information on travelling to London by air please click here (opens new tab).
- The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
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By Road
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- Oxo Tower Wharf is situated in central London in the Congestion Zone.
It is located off Bargehouse Street.
Bargehouse Street can be accessed from Upper Ground which runs between Waterloo Bridge and Blackfriars Bridge roads.
It may be easier to use public transport to access the Oxo Tower Wharf. - There is no on-site parking, but the Cornwall Road Public Car Park is approximately 400 metres away.
There is some Blue Badge on-street parking on Upper Ground. - For more information on London traffic please click here (opens new tab).
- Oxo Tower Wharf is situated in central London in the Congestion Zone.
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By Bus
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- There is a bus stop within 150 metres of the venue.
- The nearest bus stop (SJ) is approximately 300 metres away from Oxo Tower Wharf.
Bus stop SJ (Coin Street) is located on Stamford Street. - For more information on the nearest bus stop location please click here (opens new tab).
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By Train
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- The nearest Railway Station is London Blackfriars.
- London Blackfriars Station is approximately 375 metres from the Oxo Tower Wharf.
London Blackfriars Station has entrances on both the north and south of the river and the platforms span the Thames.
There is step-free access into station and there is level access to all platforms by lift. - For more information on London Blackfriars (National Rail) please click here (opens new tab).
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By Underground
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- The nearest underground station is Southwark.
- Southwark Underground Station (Jubilee Line) is approximately 700 metres from Oxo Tower Wharf.
Southwark Underground Station is located on Blackfriars Road.
The station has step free access to all platforms via lift. - For more information on London Underground (Transport for London) please click here (opens new tab).
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By River
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- Six TFL River Bus routes run from 22 piers between Putney and Woolwich.
The Queen's Walk is served by the London Eye Millennium Pier, between Westminster Bridge and the Golden Jubilee Bridges and also Bankside Pier, to the east of Blackfriars Bridge.
There is step-free access onto the river buses, except three piers. Please see the TFL website for details. - For more information on London River Bus services please click here (opens new tab).
- Six TFL River Bus routes run from 22 piers between Putney and Woolwich.
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Useful Links
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- Please use the TFL journey planner for details of the most suitable route.
- To view the web page described above click here (opens in new tab).
- The TFL website has links to the TFL accessibility guides, including large print maps and audio guides to order or download.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- Water bowls for assistance dogs are available.
- There are not mobility aids available.
South Bank Public Car Parks
- This section provides information about a number of public cars parks around South Bank.
For more information about access and parking charges please visit the individual car parks.
South Bank is located in the congestion charging zone.
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National Theatre Car Park
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- The National Theatre Car Park Car Park is located off Upper Ground.
- The car park type is underground.
- The car park does have Blue Badge parking.
- Parking is not free for Blue Badge holders.
- The car park surface is concrete.
- When the National Theatre building is closed there is no step-free access from the car park.
This applies all day on Sundays, and before 09.30 and after 23:00 on most other days.
Free parking is available in the NT Car Park for Blue Badge holders attending a performance or eating at the National.
Photographs 1 and 2 show the National Theatre Car Park. - To view the National Theatre car park location please click here (opens new tab).
- For more information on the National Theatre Car Park please click here (opens new tab).
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Cornwall Road Car Park
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- The Cornwall Road Car Park Car Park is located off Cornwall Road.
- The car park type is underground.
- The car park does have Blue Badge parking.
- Parking is not free for Blue Badge holders.
- The car park surface is concrete.
- There is step free access from the car park via a lift.
The car park is used as a car park for South Bank Centre Venues.
Photographs 3 and 4 Show the Cornwall Road Car Park. - To view the Cornwall Road car park location please click here (opens new tab).
- For more information on the Cornwall Road Car Park please click here (opens new tab).
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Doon Street Car Park
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- The Doon Street Car Park Car Park is located off Upper Ground.
- The car park type is open air/surface.
- The car park does not have Blue Badge parking.
- Parking is not free for Blue Badge holders.
- The car park surface is compacted gravel.
- Photographs 5 and 6 show the Doon Street Car Park.
- To view the Doon Street car park location please click here (opens new tab).
- For more information on the Doon Street Car Park please click here (opens new tab).
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Waterloo – York Road Car Park
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- The Waterloo York Road Car Park Car Park is located off York Road.
- The car park type is open air/surface.
- The car park does not have Blue Badge parking.
- Parking is not free for Blue Badge holders.
- The car park surface is tarmac.
- Photographs 7 and 8 show the Waterloo York Road Car Park.
- To view the Waterloo York Road car park location please click here (opens new tab).
- For more information on the Waterloo York Road Car Park please click here (opens new tab).
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Waterloo – Upper Marsh Car Park
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- The Waterloo Upper Marsh Car Park Car Park is located off Upper Marsh.
- The car park type is open air/surface.
- The car park does have Blue Badge parking.
- Parking is not free for Blue Badge holders.
- The car park surface is tarmac.
- Photographs 9 and 10 show the Waterloo Upper Marsh Car Park.
- To view the Waterloo Upper Marsh car park location please click here (opens new tab).
- For more information on the Waterloo Upper Marsh Car Park please click here (opens new tab).
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London Waterloo Station Car Park
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- The London Waterloo Station Car Park Car Park is located on Station Approach.
- The car park type is open air/surface.
- The car park does have Blue Badge parking.
- Parking is not free for Blue Badge holders.
- The car park surface is tarmac.
- Photographs 11 and 12 show the London Waterloo Station Car Park.
- To view the London Waterloo Station car park location please click here (opens new tab).
- For more information on the London Waterloo Station Car Park please click here (opens new tab).
On Street Parking (Upper Ground)
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On Street Blue Badge Parking
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- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on Upper Ground.
- The dimensions of the on street Blue Badge parking bay(s) surveyed are 200cm x 800cm (6ft 7in x 26ft 3in).
- Parking is free for Blue Badge holders.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the venue, opposite the river.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 115cm.
Eating and Drinking
- The following information is for the café.
- Full table service is not available.
- Food and/or drinks are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is high (110cm+) .
- There is not a lowered section of the counter.
- There is not a hearing assistance system .
- There is step-free access within the café.
- There is ample room for a wheelchair user to manoeuvre.
- This area does play background music.
- The type of flooring in this area is tiles and wood.
- Some tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests on both sides.
- The nearest table is approximately 2m from the entrance/opening.
- The nearest table is approximately 7m from the till/counter.
- The distance between the floor and the lowest table is 46cm.
- The distance between the floor and the highest table is 110cm.
- The standard height for tables is 75cm.
- Plastic/takeaway cups are available.
- Plastic/takeaway cutlery is available.
- Drinking straws are available.
- There are wall menus available.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
- The lighting levels are varied.
Accessible Toilet(s)
- There is an/are accessible toilet(s) for public use.
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Location and Access
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- This accessible toilet is located to the left of the seating area.
- This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
- There is step-free access into the accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The door opens outwards.
- The door is light.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 90cm.
- The door has a horizontal grab rail.
- The dimensions of the accessible toilet are 148cm x 192cm (4ft 10in x 6ft 4in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has not got a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 72cm.
- The transfer space is obstructed by waste bins.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is not an emergency alarm.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are pedal bin, non-infectious waste and female sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- Taps do not have clear markings to indicate hot and cold settings.
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 115cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 106cm (3ft 6in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is poor.
- The contrast between the internal door and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 92cm (3ft).
Standard Toilet(s)
- Standard toilet facilities are not available.