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London Dungeon

Westminster Bridge Road, County Hall, London, SE1 7PB

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About this venue

From the reign of Henry the VIII, through the Great Fire of London to the mysteries of Jack the Ripper with a couple of thrilling rides too, London Dungeon brings to life London’s dark and horrible history. A dark-walk tour featuring immersive sets, character actors, and special effects the attraction balances jump scares with gallows humour to have guests screaming and laughing in equal measure. Originally located in Tooley Street, the attraction located to Southbank in 2013.

Access Guide

Show Easy Read

Introduction - London Dungeon

  • From the reign of Henry the VIII, through the Great Fire of London to the mysteries of Jack the Ripper with a couple of thrilling rides too, London Dungeon brings to life London’s dark and horrible history. A dark-walk tour featuring immersive sets, character actors, and special effects the attraction balances jump scares with gallows humour to have guests screaming and laughing in equal measure. Originally located in Tooley Street, the attraction located to Southbank in 2013.

Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.
  • Guests with mobility impairments
    Guests with mobility impairments should note, the floor will move in some of the attractions. The majority of the attractions will involve standing. Seating is available in some of the attractions, however a seat cannot be guaranteed/reserved. If lift usage is required, tickets must be booked for specific time slots.
  • Guests with visual and hearing impairments
    Guests with visual and hearing impairments should note there is low lighting throughout the majority of the attractions. There are numerous sound effects, actor performances and audio voiceovers meaning that those with hearing impairments may struggle to experience the attraction fully. Guide dogs are permitted, however they do not have access to either of the rides.
  • Guests with Autism
    Guests with Autism should note a number of the attraction spaces have low lighting, loud background noises and effects, flashing lights, jump scares as well as other intentionally sensory experiences.
    Guests with epilepsy
    There are some attraction spaces with lighting effects that may not be suitable for those with epilepsy. Only one attraction space has strobe lighting (The Ten Bells) that may not be suitable for those with photosensitive epilepsy. This can be bypassed if required.
  • Please click here if you would like to view the full accessibility document (opens in new tab).

South Bank Public Car Parks

  • This section provides information about a number of public cars parks around South Bank.
    For more information about access and parking charges please visit the individual car parks.
    South Bank is located in the congestion charging zone.

Tickets and Information Kiosk - The Queen's Walk

  • There is a 100cm wide door accessing the Ticket and Information Kiosk.
  • There are two, 117cm high counters within the kiosk.
  • There is a total of 5 self-service ticket touchscreens available.
  • The lowest point of the touchscreens is 88cm.
  • The highest point of the touchscreens is 176cm.
  • There is a choice of 3 languages when using the touchscreens (English, French and German).
  • There is stone flooring within the kiosk.
  • The kiosk has varied lighting.
  • Wheelchair users are advised to purchase on the day tickets at this kiosk.

Outside Access (Box Office/Bookings Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building, off The Queen's Walk.
    • The entrance area/door is clearly signed.
    • There is stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 194cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 6 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Outside Access (Entrance - Pre-Booked Tickets)

  • Entrance View
    • This information is for the entrance located in front of the building on the right, off The Queen's Walk.
    • The entrance area/door is clearly signed.
    • There is stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 194cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 6 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Outside Access (Accessible Entrance - London Eye Ticket Office)

  • Entrance View
    • This information is for the entrance located at the side of the County Hall Building.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 147cm.
    • There is not a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located leading up to the level walkway in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located leading up to the level walkway in front of the entrance.
    • There is/are 7 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.

Getting To (The London Dungeon from Accessible Entrance)

  • Access View
    • The information below describes the access along the route between the accessible entrance and The London Dungeons.
    • There is step-free access along the route.
    • There is a slight ramp, with handrails on both sides, approximately 1m along the route.
    • There is a slight ramp, with a handrail on the right going up, approximately 20m from the previous level change.
    • Following the second ramp, turn left and continue ahead along the corridor signed as Toilets, VIP Experiences and Eye Lounge.
      There are accessible toilets available along this corridor.
      At the end of the corridor there is a 150cm wide set of double doors leading into The London Dungeons queueing area.
      Tickets are checked at end of queue for wheelchair users as opposed to at the beginning.
      Wheelchair users will be escorted from the accessible entrance to the queue by designated staff members.
      Showings for wheelchair users begin at quarter past the hour every hour and a designated staff member will be waiting at the accessible entrance ramp at these times.
  • Circulation View
    • There are not doors located along this section of the route which have to be opened manually.
    • The type of flooring along this section of the route is laminate.
    • There is flooring along this section of the route which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided corridors/walkways along this section of the route.
    • There is good colour contrast between the walls and floor along this section of the route.
    • There are no seats/chairs at regular intervals.
    • The lighting levels are good.
  • Signage View
    • Wayfinding signage is not provided.
  • Audio View
    • There is no background music/noise along this section of the route.

Counter (Box Office/Bookings)

  • Counter View
    • The counter is located ahead and to the left as you enter.
    • The counter is approximately 8m (8yd 2ft) from the Box Office/Bookings entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is not a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a background which is patterned.
    • The lighting levels at the counter are varied.
    • The height of the counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
    • The type of flooring in this area is stone.

Self-Service Ticket Touchscreens

  • There is a total of 6 self-service ticket touchscreens available.
  • The lowest part of the touchscreen is 97cm in height.
  • The highest part of the touchscreen is 168cm in height.
  • There is a choice of 3 languages when using the touchscreens (English, French and German).

Ticket Holders Entrance to Baggage Check Point

  • Beyond the ticket holders entrance, there is a snaking queue that leads to the bag check point.
  • The queue is not fixed and can be moved if required.
  • The layout of the queueing system can vary.
  • At the end of the snake queue, there is a compulsory baggage check point followed by a set of double, permanently held open doors with an opening width of 75cm+.
  • Beyond this entrance there is an additional queuing system leading to The Clink photo opportunity.

Baggage Check Point to The Clink

  • There is a secondary queue beyond the baggage check point that leads to The Clink photo opportunity.
  • The initial snake queuing system can be bypassed by using the accessible entrance into the venue.
  • The accessible entrance route joins the secondary queue at approximately the half way point.
  • There are a number of double, permanently held open doors with an opening width of 75cm+ along the secondary queuing area leading to The Clink.
  • The lighting levels along the queuing systems is varied.
  • The flooring along the queuing systems consists of stone.
  • There is background noise played in the queuing area.

Dungeon School Room

  • The Dungeon School Room is located to the right as you enter via the attraction entrance (straight ahead via the accessible entrance) to the right of The Clink.
  • There is a set of double, 75cm+ wide, inward opening doors leading into the room.
  • There are 75cm high tables in the room.
  • The type of seating available is bench seating.
  • The type of flooring in the room is wooden.
  • There is varied lighting within the room.
  • There is a 17cm high step up to the speaking pedestal.
  • The step is clearly marked.
  • There is a poor contrast between the floor and the wall.

Attraction Space(s) (The Clink)

  • Entrance / Opening View
    • The entrance/opening is clearly signed.
    • There are double, permanently held open doors with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • There is sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the attraction space is stone.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
    • There is a photo opportunity within the attraction space.
      Photos are taken of guests in the stocks in front of a themed background.
      The stocks are 100cm+ in height.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does not lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There are no doors, however there is an open width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.

Accessible Toilet(s) (Between The Clink and The Descent)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located along the corridor between The Clink and The Descent.
    • This accessible toilet is approximately 3m (3yd 10in) from the exit of The Clink.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 175cm x 215cm (5ft 9in x 7ft 1in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 105cm (3ft 5in).
    • The transfer space is obstructed by a waste bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 108cm (3ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 79cm (2ft 7in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are moderate to good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 88cm (2ft 11in).
  • Comments View
    • There is background noise played within the accessible toilet.

Standard Toilet(s) (Between The Clink and The Descent)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located along the corridor between The Clink and The Descent.
    • The female and male toilets are approximately 5m (5yd 1ft) from the exit from The Clink.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial and written text signage on or near the toilet door.
    • There is a lowered urinal in the male toilet(s).
    • The height of the lowered urinal is 50cm.
    • There are no vertical wall-mounted grab rails at the lowered urinal.
    • The lowered urinal does contrast visually with the wall.
    • There is not sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal grab rails on both sides of the seat.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is lever.
    • There is a flashing fire alarm beacon within the toilets.
    • Lighting levels are varied.
  • Comments View
    • There is background noise played within the female and male standard toilets.

Getting To (The Descent)

  • Access View
    • The information below describes the access along the route between The Clink and The Descent.
    • There is step-free access along the route.
  • Circulation View
    • There are not doors located along this section of the route which have to be opened manually.
    • There are corridors/walkways with a surface width of less than 120cm along this section of the route (excluding any permanent obstructions over a small distance).
    • The type of flooring along this section of the route is stone and cobbled.
    • There is some flooring along this section of the route which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are not provided corridors/walkways along this section of the route.
    • There is poor colour contrast between the walls and floor along the majority of this section of the route.
    • There is bench seating at regular intervals.
    • The lighting levels are low to moderate.
  • Signage View
    • Wayfinding signage is not provided.
  • Audio View
    • There is background music/noise along this section of the route.

Attraction Space(s) (The Descent)

  • Entrance / Opening View
    • The entrance/opening is clearly signed.
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
    • There is a small lip on the threshold of the entrance/opening, with a height of 2cm or below.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • There is sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the attraction space is wood.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • There is a good colour contrast between some walls and the floor in this area.
    • The lighting levels in this area are low to moderate.
    • There are flashing lights at times during this attraction.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There are no doors, however there is an open width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • There is a ramp/slope located immediately beyond the exit.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a/are not handrail(s) at the ramp.
    • The lighting levels at the ramp/slope are low to moderate.

Attraction Space(s) (The Tyrant Boat Ride)

  • Entrance / Opening View
    • There is a single, permanently held open door with an opening width of 75cm+ for access to this area/attraction.
    • There is ramped/sloped access at this entrance/opening.
    • There is a ramp/slope located immediately beyond the door.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a/are not handrail(s) at the ramp.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • There is sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the attraction space is wood.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • The lighting levels in this area are varied.
    • There are two 98cm gates accessing the ride loading area.
      There is one standard gate (front) and one accessible gate (back).
      Wheelchair users that are able to ride will be seated in the back row and their wheelchair will be taken to the unloading area by the duty first aider.
      Wheelchair users that are unable to ride will be escorted to the unloading area by the duty first aider.
      The ride involves sudden stops, backwards drops, loud background noises and bright lighting at times.
      Please click here if you would like to view the full details regarding ride restrictions (opens in new tab).

The Tyrant Boat Ride - Can't Ride Route

  • There is an 81cm door, located to the left as you exit The Descent, that leads to the accessible/can't ride route.
  • There is a slight downwards ramp located immediately beyond the door with handrails on both sides initially.
  • This ramp is followed by slight upwards slope with no handrails.
  • There is cobbled flooring along this section of the route.
  • The lighting levels along this section of the route is low.
  • At the top of this ramp on the right there is a set of 75cm+ wide double doors that lead into The Headmaster Show/The City Gates attraction.

Attraction Space(s) (The City Gates - The Headmasters Show)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • There is sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the attraction space is wood and rubber.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • The lighting levels in this area are low to moderate.
    • There are sound effects and flashing lights at times during the interactive actor's performance.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does not lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There are double, automatic doors with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.

Getting To (The Guy Fawkes' Gunpowder Plot - The Conspirator)

  • Access View
    • The information below describes the access along the route between The City Gates and The Guy Fawkes Show via The Conspirator and The Conspirators Walk.
    • There is not step-free access along the route.
    • There is a slight slope, with no handrails, approximately 3m along the route.
    • The slope leads downwards then upwards to a show space called 'The Conspirator'.
  • Circulation View
    • There are not doors located along this section of the route which have to be opened manually.
    • The type of flooring along this section of the route is cobbled.
    • Handrails with a rounded or oval profile are not provided corridors/walkways along this section of the route.
    • There is poor colour contrast between the walls and floor along the majority of this section of the route.
    • There are no seats/chairs at regular intervals.
    • The lighting levels are varied.
  • Signage View
    • Wayfinding signage is not provided.
  • Audio View
    • There is background music/noise along this section of the route.

Attraction Space(s) (The Guy Fawkes' Gun Powderplot - The Conspirator)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • The attraction space floor has a slight upwards slope throughout.
      Guests will watch the show whilst positioned on the slope.
    • The type of flooring in the attraction space is cobbled.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • The lighting levels in this area are low to moderate.
    • There are loud sound effects during the interactive actor's performance.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does not lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There is a single, permanently held open door with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is ramped/sloped.
    • There is a ramp/slope located beyond the exit.
    • The gradient of the ramp/slope is steep.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The lighting levels at the ramp/slope are low to moderate.

Getting To (Guy Fawkes' Gunpowder Plot - Conspirators Walk)

  • Access View
    • The information below describes the access along the route between Guy Fawkes' Gunpowder Plot - The Conspirator and Guy Fawkes' Gunpowder Plot - Conspirators Walk.
    • There is step-free access along the route via lift(s).
    • There is/are 10+ clearly marked step(s), with handrails on both sides, approximately 5m along the route.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • There is a platform lift which overcomes the steps.
    • There is a slight slope, with no handrails, approximately 5m from the previous level change.
    • The slope is located at the top of the steps and lift and is shown in photographs 5 and 6.
  • Circulation View
    • There are not doors located along this section of the route which have to be opened manually.
    • The type of flooring along this section of the route is concrete and cobbled.
    • There is some flooring along this section of the route which is shiny and could cause issues with glare or look slippery to some people.
    • There is poor colour contrast between the walls and floor along the majority of this section of the route.
    • The lighting levels are varied.
  • Signage View
    • Wayfinding signage is not provided.
  • Audio View
    • There is background music/noise along this section of the route.

Lift (To Guy Fawkes' Gunpowder Plot - Conspirators Walk - Standard Lift)

  • There is a lift for public use.
  • The lift is located on the route between The City Gates and The Guy Fawkes Show.
  • The lift is a standard lift.
  • A member of staff needs to be notified for use of the lift.
  • A member of staff is required to operate the lift.
  • The floors which are accessible by this lift are sub basement, basement and ground floor.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 89cm (2ft 11in).
  • The dimensions of the lift are 109cm x 150cm (3ft 7in x 4ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.

Attraction Space(s) (Guy Fawkes' Gunpowder Plot - Conspirators Walk)

  • Entrance / Opening View
    • The entrance/opening is not clearly signed.
    • There is a single, permanently held open door with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • The type of flooring in the attraction space is concrete.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are varied.
    • There are soft, themed, lowered, swinging ceiling beams at the beginning of the attraction that may require guests to duck.
      There are narrow sections of corridor at points along the attraction.
      There are loud, sudden sound effects and times along the attraction.

Attraction Space(s) (Guy Fawkes' Gunpowder Plot - The Guy Fawkes' Show)

  • Entrance / Opening View
    • There are double, automatic doors with an opening width of 75cm+ for access to this area/attraction.
    • There is ramped/sloped access at this entrance/opening.
    • There is a ramp/slope located immediately beyond the door.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 145cm (4ft 9in).
    • The lighting levels at the ramp/slope are low to moderate.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • There is sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the attraction space is cobbled.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • The lighting levels in this area are low to moderate.

Attraction Space(s) (Torture Chamber - Torture)

  • Entrance / Opening View
    • There are double, automatic doors with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • There is sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the attraction space is tiles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • All exhibits/attractions can be audio described.
    • Exhibits are audio described in person.
    • The lighting levels in this area are low to moderate.
    • During the actor's performance three guests are selected, two to sit in chairs and one to get into a cage.
      There is 1, 21cm step with no handrails to access the cage.
      The step is not clearly marked.
      There are 3, 13-18cm steps to access both chairs.
      The first 2 steps are clearly marked.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There are double, light, manual doors with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.
    • There is a ramp with a very easy incline.
  • Comments View
    • There is a second set of double, 75cm+ wide, inwards opening doors also leading into The Torture Chamber.
    • These are located to the left of the automatic doors.

Getting To (Plague Doctor - Pest House from Torture Chamber)

  • Access View
    • The information below describes the access along the route between Torture Chamber and Plague Doctor - Pest House.
    • There is step-free access along the route via lift(s).
    • There is/are 10+ clearly marked step(s), with handrails on both sides, approximately 70m along the route.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • There is a platform lift which overcomes the steps.
  • Circulation View
    • There are doors located along this section of the route which have to be opened manually.
    • The type of flooring along this section of the route is stone, wood and cobbled.
    • There is some flooring along this section of the route which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails with a rounded or oval profile are provided in some corridors/walkways along this section of the route.
    • There is poor colour contrast between the walls and floor along this section of the route.
    • The lighting levels are varied.
  • Signage View
    • Wayfinding signage is not provided.
  • Audio View
    • There is background music/noise along this section of the route.

Lift (Plague Doctor - Pest House from Torture Chamber - Standard Lift)

  • There is a lift for public use.
  • The lift is located on the route between Torture Chamber and Plague Doctor - Pest House.
  • The lift is a standard lift.
  • A member of staff needs to be notified for use of the lift.
  • A member of staff is required to operate the lift.
  • The floors which are accessible by this lift are sub basement, basement and ground floor.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 89cm (2ft 11in).
  • The dimensions of the lift are 109cm x 150cm (3ft 7in x 4ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low to moderate.

Attraction Space(s) (Plague Doctor - Pest House)

  • Entrance / Opening View
    • The entrance/opening is not clearly signed.
    • There is a single, permanently held open door with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • There is sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the attraction space is stone.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • The lighting levels in this area are low to moderate.
    • There are loud, sudden sound effects within the attraction space.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There is a single, permanently held open door with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.

Attraction Space(s) (Plague Doctor - Doctor Boghurst)

  • Entrance / Opening View
    • There are double, heavy, manual doors with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • There is sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the attraction space is cobbled.
    • There are seating available within the attraction space.
    • There is bench seating available.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • The lighting levels in this area are low to moderate.
    • During the interactive actor's performance, a guest is selected to take part.
      This involves taking 1, 12cm step up to a chair.
      The step is not clearly marked.
      Curtains are then drawn around the chair.
      The 1st row of bench seating has level access.
      Following this, there are 1-2, 17cm steps up to the 2nd and 3rd rows of seating.
      The steps are clearly marked.

Attraction Space(s) (Escape - The Great Fire of London)

  • Entrance / Opening View
    • The entrance/opening is not clearly signed.
    • There is a single, light, manual door with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
    • There is a slope with a very easy incline.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • There is sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the attraction space is wood.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are seating available within the attraction space.
    • There is a mixture of seating with and without armrests.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are varied.
    • There are loud, sudden sound effects as well as visual effects during the interactive actor's performance.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does not lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There is a single, automatic door with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.
    • There is a slope with a very easy incline.

Getting To (Sweeny Todd - Mrs Lovetts Pie Shop - via Trouble)

  • Access View
    • The information below describes the access along the route between Escape - The Great Fire of London and Mrs Lovetts Pie Shop.
    • There is step-free access along the route.
    • There is a slight ramp, with handrails on both sides, approximately 1m along the route.
    • There is a slight ramp, with handrails on both sides, approximately 20m from the previous level change.
  • Circulation View
    • The type of flooring along this section of the route is carpet, wood and cobbled.
    • Handrails with a rounded or oval profile are provided in some corridors/walkways along this section of the route.
    • There is poor colour contrast between the walls and floor along this section of the route.
    • There are no seats/chairs at regular intervals.
    • The lighting levels are varied.
  • Signage View
    • Wayfinding signage is not provided.
  • Audio View
    • There is background music/noise along this section of the route.
  • Comments View
    • There are themed special effects (such as air jets), visual lighting effects as well as background noise along this section of the attraction.

Attraction Space(s) (Sweeny Todd - Mrs Lovetts Pie Shop)

  • Entrance / Opening View
    • The entrance/opening is clearly signed.
    • There is a single, heavy, manual door with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • There is sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the attraction space is wood.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • The lighting levels in this area are low to moderate.
    • There are lighting effects and well as loud, sudden noises during the interactive actor's performance.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There are double, heavy, manual doors with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.

Attraction Space(s) (Sweeny Todd - Barber Shop)

  • Entrance / Opening View
    • The entrance/opening is not clearly signed.
    • There are double, heavy, manual doors with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the attraction space is wood.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are seating available within the attraction space.
    • There are seats with armrests on both sides.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • The lighting levels in this area are low to moderate.
    • This attraction involves a 4D experience whilst seated. The chairs tilt, move suddenly and feature a number of sensory effects.
      There is a loud voiceover, lighting effects, and background noise during the show.
      There are two wheelchair spaces available towards the exit of the show space.
      The corridor/walkway leading to the spaces is as narrow as 75cm in places.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There are double, automatic doors with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.

Seasonal Show Space

  • The Seasonal Show Space is located between Sweeny Todd - Barbour Shop and Mitre Square.
  • There is a set of double, 75cm+ wide, inward opening doors leading into the show space.
  • The type of flooring in the show space is wooden.
  • There is varied lighting within the room.
  • There is a good contrast between the floor and the wall.
  • The layout of the show space varies between shows.
  • There is a separate set of double, 75cm+ wide, outward opening doors leading into out of the show space.

Attraction Space(s) (Jack The Ripper - Mitre Square)

  • Entrance / Opening View
    • The entrance/opening is clearly signed.
    • There are double, permanently held open doors with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • There is sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the attraction space is cobbled.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • The lighting levels in this area are low to moderate.

Attraction Space(s) (Jack the Ripper - Mirror Maze)

  • Entrance / Opening View
    • There is a single, permanently held open door with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the attraction space is cobbled.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • The lighting levels in this area are low to moderate.
    • There are sound effects as well as sudden jump/scare visual effects within the attraction space.
      The corridors through the maze are narrow and have no clearly defined route.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does not lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There is a single, permanently held open door with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.

Attraction Space(s) (Jack the Ripper - The 10 Bells)

  • Entrance / Opening View
    • The entrance/opening is clearly signed.
    • There is a single, heavy, manual door with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • There is sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the attraction space is wood.
    • There are seating available within the attraction space.
    • The seats do not have armrests.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • The lighting levels in this area are varied.
    • There are sudden loud noises and jump/scare visual effects, as well as strobe lighting during the interactive actor's performance.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does not lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There are double, heavy, manual doors with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.

Attraction Space(s) (Courtroom - Judgement)

  • Entrance / Opening View
    • There is a single, automatic door with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • There is sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the attraction space is wood.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • All exhibits/attractions can be audio described.
    • Exhibits are audio described in person.
    • There is a poor colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are varied.
    • During the performance, guests are asked to step into the docks to receive punishments.
      There are 2, 19cm, clearly marked steps without handrails leading up to the docks.

Attraction Space(s) (Newgate Prison)

  • Entrance / Opening View
    • The entrance/opening is not clearly signed.
    • There is a single, automatic door with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • There is sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the attraction space is stone.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are not seating available within the attraction space.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • The lighting levels in this area are low to moderate.
    • There are lighting effects and loud sudden noises during the interactive actor's performance.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There is a single, heavy, manual door with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.

Attraction Space(s) (Drop Dead: Drop Ride)

  • Entrance / Opening View
    • There is a single, automatic door with an opening width of 75cm+ for access to this area/attraction.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step free access throughout this attraction space.
    • There is not sufficient space for a wheelchair user to turn within the room.
    • The type of flooring in the attraction space is concrete.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The attraction space does play background music/noise.
    • During busy periods the attraction space can become congested.
    • The lighting levels in this area are low to moderate.
    • Wheelchair users will be directed to the right upon entry and will be required to exit their chair to access the ride.
      The wheelchair will then be taken out of the ride area (due to floor dropping) and brought back upon completion of the ride.
      There are facilities available to store bags and other items whilst riding.
      The ride seats are padded, and guests are strapped in via a lap bar.
      The ride involves visual and sound effects as well as a sudden drop.
  • Exit View
    • Visitors exit via a separate set of doors/opening.
    • The exit does lead directly into the next attraction space.
    • The exit is not clearly signed internally.
    • There is a single, automatic door with an opening width of 75cm+ when exiting this area/attraction.
    • The exit is step-free.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.

Photo Purchase/Collection Area

  • There are 3, 96cm high till counters located in the Photo Purchase/Collection Area.
  • The chip and pin machines at the tills are moveable/height adjustable.
  • There is ample room for wheelchair users to manoeuvre.
  • There is low to moderate lighting levels throughout the area.
  • There is stone flooring throughout the area.

Shop (Bottle Ally)

  • Entrance View
    • The door(s) is/are single, permanently held open with a clear opening width of over 75cm.
  • Inside Access View
    • There is step free access to the majority of the venue/service.
    • There is room to manoeuvre within the majority of the shop.
    • The majority of aisle widths are 150cm+.
    • There is a clear accessible route to the till(s)/counter(s).
    • The height of the till/counter is 96cm.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
    • There are not windows, TVs, glazed screens or mirrors behind the till point(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • There is not a hearing assistance system available at the till(s)/counter(s).
    • There is a seat/chair available.
    • The type of flooring in the shop is stone.
    • The lighting levels are moderate to good.

Eating and Drinking (The Tavern)

  • The following information is for the bar.
  • The bar is located at the end of the London Dungeons attraction, after the shop (Bottle Alley).
  • There is step-free access to the bar.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is medium height (77cm - 109cm).
  • There is not a lowered section of the counter.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the hearing system.
  • There is step-free access within the bar.
  • There is not ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • The type of flooring in this area is wood.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 2m from the entrance/opening.
  • The nearest table is approximately 6m from the till/counter.
  • The distance between the floor and the lowest table is 46cm.
  • The distance between the floor and the highest table is 101cm.
  • The standard height for tables is 73cm.
  • Plastic/takeaway cups are available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • There are menu boards/signs available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is snacks.
  • The lighting levels are low to moderate.

Exit (London Dungeons Exit - via The Tavern)

  • Exit View
    • This information is for the exit located off the Tavern to the right of the bar counter.
    • The exit area/door is not clearly signed internally.
    • The exit is step-free.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 150cm.
    • There are security barriers at this exit.
    • The minimum width between the security barriers is 118cm.
    • There is a member of staff available for assistance at this exit.

Exit - Standard

  • Having exited the Tavern, turn right into the corridor before turning immediately left.
  • Continue ahead towards the set of double, 75cm+ wide, permanently held open exit doors.
  • Beyond the doors, there are 5, 15cm high steps leading out of County Hall down to The Queen's Walk.
  • The steps are not clearly marked and have no handrails.

Exit - Accessible

  • The route to the accessible exit from The London Dungeons is the reverse of the accessible entrance route.
  • Having exited the Tavern, turn right and continue ahead along the corridor. At the end of the corridor, bare left and continue ahead before turning right onto the first slight ramp (signed as 4D Experience). Following the ramp, continue ahead until you reach a second slight ramp. At the top of the ramp turn left and exit the building via the 75cm+ wide, permanently held open double doors. Continue ahead before turning right onto the final slight external ramp. All 3 ramps have handrails on both sides.