You are on Royal Festival Hall. Skip to the next section.

Royal Festival Hall

• London's leading music venue located on the banks of the River Thames at the heart of Southbank Centre, plus all the best places to eat, drink and shop while you're here.
• As well as a 2,500 capacity auditorium, the Royal Festival Hall is also where you'll find The Clore Ballroom, National Poetry Library, Southbank Centre Shop, Riverside Terrace Cafe, Central Bar and Skylon restaurant.
• Opened in 1951 as part of the Festival of Britain, the Grade I listed Hall is one of the world’s leading performance venues.

You are on Related London South Bank Venues. Skip to the next section.

Related London South Bank Venues

• The facilities and services within Royal Festival Hall are split over 6 floors.
  Floors 3, 4, 5 and 6 are divided into the Green Side and Blue Side.

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• Attractions View
  • Southbank Centre - Royal Festival Hall Green Side - Levels 3, 4, 5 and 6 - To view the access guide please click here (new tab).
  • Southbank Centre - Royal Festival Hall Blue Side - Level 3, 4, 5 and 6 - To view the access guide please click here (new tab).
  • Southbank Centre - Queen Elizabeth Hall & Purcell Room - To view the access guide please click here (new tab).
  • Southbank Centre - Hayward Gallery - To view the access guide please click here (new tab).
• Eating and Drinking View
  • Skylon - To view the access guide please click here (new tab).
  • Spiritland - To view the access guide please click here (new tab).
  • Southbank Centre - Rooftop Garden - To view the access guide please click here (new tab).
• Toilets View
  • Southbank Centre - Changing Places Facility - To view the access guide please click here (new tab).

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 23:00.
• Tuesday 10:00 - 23:00.
• Wednesday 10:00 - 23:00.
• Thursday 10:00 - 23:00.
• Friday 10:00 - 23:00.
• Saturday 10:00 - 23:00.
• Sunday 10:00 - 23:00.

You are on Festival Riverside, South Bank Square and Riverside Terrace. Skip to the next section.

Festival Riverside, South Bank Square and Riverside Terrace

• For information about accessing the South Bank Venues from Festival Riverside, South Bank Square and Riverside Terrace including ramps, stairs and lifts please click here (opens in new tab).

You are on Getting Here. Skip to the next section.

Getting Here

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• By Air View
  • The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
    London City Airport is connected to the centre by the Docklands Light Railway (DLR) to Bank or Tower Gateway with interchanges to the rail and underground network at Canning Town and Stratford.
    From Gatwick Airport there are fast trains connecting to London Bridge Station.
    Heathrow Airport is connected by fast trains to Paddington Station and is also on the Piccadilly underground line.
  • For more information on travelling to London by air please click here (opens new tab).
• By Road View
  • The South Bank Centre is located off Belvedere Road.
    The South Bank Centre is located in central London in the congestion zone.
  • There are four Blue Badge bays available for visitors located on the Queen Elizabeth Hall slip road off Belvedere Road (the road between Royal Festival Hall and Hayward Gallery). Spaces are allocated on a first-come, first-served basis, and use of them is free. You are required to display your Blue Badge as you enter the site. Vehicles that do not display a Blue Badge are refused entry.
    Free parking in the National Theatre Car Park and APCOA Cornwall Road Car Park is available to Blue Badge holders visiting the Southbank Centre. Please note, on Sunday when the National Theatre building is closed there is no step-free access from the car park.
    Please see the London South Bank Public Parking section in this access guide for more information on other public car parks in the area.
  • For more information on London Traffic please click here (opens new tab).
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • Route RV1 stops on Belvedere Road (less than a minute’s walk away)
    Routes 1, 4, 26, 59, 68, 139, 168, 171, 172, 176, 188, 243, 521, N1, N68, N171 and N343 stop on Waterloo Bridge (a 2 minute walk away)
    Routes 76, 77, 211, 341, 381, 507, N381, N76 and RV1 stop on York Road (a 5 minute walk away).
• By Train View
  • The nearest Railway Station is Waterloo.
  • Waterloo and Waterloo East Stations are approximately 0.2 mile from the South Bank Centre.
    The stations are linked and there is step-free access throughout the stations, although there are steep ramps to access the platforms in Waterloo East.
    Step-free access to both stations is from the service road known as Cab Road or Taxi Road.
  • For more information on Waterloo Station (National Rail) please click here (opens new tab).
  • For more information on the access guide for Waterloo Station please click here please click here (opens new tab).
• By Underground View
  • The nearest underground station is Waterloo.
  • Westminster Underground Station (Circle and District Lines) is approximately 0.5 mile from the museum on the north side of Westminster Bridge.
    Westminster Underground Station has step-free access to platforms.
    Waterloo Underground Station (Bakerloo, Jubilee, Northern and Waterloo & City Lines) is approximately 0.2 mile from the museum.
    Of these lines, only the Jubilee Line has step-free access.
  • For more information on London Underground please click here (opens new tab).
• By River View
  • Six TFL River Bus routes run from 22 piers between Putney and Woolwich.
    The Queen's Walk is served by the London Eye Millennium Pier, between Westminster Bridge and the Golden Jubilee Bridges and also Bankside Pier, to the east of Blackfriars Bridge.
    There is step-free access onto the river buses, except at three piers. Please see the TFL website for details.
  • For more information on the river bus please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Southbank Centre website Access and Facilities page please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters can be provided on request.
• The alternative formats documents can be provided in include: large print and audio.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• Access Scheme
  Disabled visitors are encouraged to join the Southbank Centre’s free Access Scheme, through which concessionary tickets are available to carers and those with specific seating requirements.
  You can also receive information on our upcoming assisted events.
  For further information on access at Southbank Centre please click here (opens in new tab)
  To join the scheme or discuss any access issues, email [email protected] or call the Ticket Office on 020 3879 9555.
• Assistance is available for blind and visually impaired visitors, including guiding and narration.
  Please call or email the access team to find out more.
  Assistance dogs are welcome.
• Sound enhancement systems are available in all our venues.
  Please contact the Welcome Desk, Level 2, Royal Festival Hall or the Ticket Office at Queen Elizabeth Hall to collect one (subject to availability).
  Strobe lighting is rarely used in performances. Warning signs will be put on auditorium entry doors of any event where it is used.
  Wheelchairs are available for visitors by visiting the Artists' entrance when you arrive (subject to availability).
  The Southbank Centre’s quarterly listing is available in a variety of accessible formats.
• Changing Places
  There is a changing places facility available on Level 1 of Royal Festival Hall.

You are on Parking (On-Site Car Park - Belvedere Road). Skip to the next section.

Parking (On-Site Car Park - Belvedere Road)

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• Parking View
  • The venue does have its own parking facilities.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located off Belvedere Road.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The car park surface is tarmac.
  • All parking spaces are provided on a first come first served basis.
  • There is also an overflow car park for visitors.
  • Free parking in the National Theatre Car Park and APCOA Cornwall Road Car Park is available to Blue Badge holders visiting the Southbank Centre. Please note, on Sunday when the National Theatre building is closed there is no step-free access from the car park.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 4 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 310cm x 560cm (10ft 2in x 18ft 4in).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The surface on the approach to the entrance is tarmac.
  • There is a road to cross between the car park and the entrance.
  • There is some tactile paving on dropped kerbs between the car park and the entrance.
• Drop-off Point(s) View
  • There is a/are clearly marked drop-off point(s).
  • The drop-off points(s) is/are located off Belvedere Road.
  • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • There is some tactile paving on dropped kerbs between the drop-off point(s) and the entrance.

You are on On Street Parking (Belvedere Road). Skip to the next section.

On Street Parking (Belvedere Road)

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Belvedere Road, on the far side of Southbank Centre Square from the Royal Festival Hall.
  • The dimensions of the on street Blue Badge parking bay(s) surveyed are 170cm x 530cm (5ft 7in x 17ft 5in).
  • The dimensions of the on street Blue Badge parking bays vary in size.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Parking is free for Blue Badge holders.
• On Street Standard Parking View
  • Standard on street parking is available.
  • The on street standard parking bay(s) is/are located on Belvedere Road, outside Pizza Express opposite the rear of the Hayward Gallery.
• Comments View
  • The standard parking (shown in photograph 4) is for permit holders only between 08:30 - 20:30 Monday to Saturday.

You are on Royal Festival Hall - Building Layout. Skip to the next section.

Royal Festival Hall - Building Layout

• The facilities and services within Royal Festival Hall are split over 6 floors.
• Floors 3, 4, 5 and 6 are divided into the Green Side and Blue Side.
• The facilities and services within Royal Festival Hall include -
• Level 1 - Soundpit, Changing Places Toilet and Cloakroom.
• Level 2 - Ticket Office, Welcome Desk, Shop, Clore Ballroom, Café, Restaurant and Accessible Toilets.
• The Auditorium is accessed via floor 3, 4 and 5 with doors leading into the seating area on both the Green and Blue Sides.
• Level 3 Green Side - Sunley Pavilion, Skylon Restaurant, Seating Area and Accessible Toilets.
• Level 3 Blue Side - Function Room, Seating Area and Accessible Toilets.
• Level 4 Green Side - Green Bar, Community Cube and Accessible Toilets.
• Level 4 Blue Side - Blue Bar and Accessible Toilets
• Level 5 Green Side - Level 5 Function Room, Balcony Bar and Accessible Toilets.
• Level 5 Blue Side - National Poetry Library and Accessible Toilets.
• Level 6 Green Side - Weston Roof Pavilion, Members Bar and Accessible Toilets.
• Level 6 Blue Side - St Pauls Pavilion, Members Bar and Accessible Toilets.
• For information about services on the Green Side Levels 3, 4, 5 and 6 please click here (opens in new tab)
• For information about services on the Blue Side Levels 3, 4, 5 and 6 please click here (opens in new tab).

You are on Outside Access (Southbank Centre Square Entrance - Level 1 Entrance). Skip to the next section.

Outside Access (Southbank Centre Square Entrance - Level 1 Entrance)

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• Entrance View
  • This information is for the entrance located off Southbank Centre Square, opposite the Haywood Gallery, by the on-site parking.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 85cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 157cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 85cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 159cm.
• Comments View
  • There are also double (162cm opening width), heavy, manual doors that open both ways available at this entrance.
  • This entrance gives access to the Blue Side of the building.

You are on Blue Side Information - JCB Lift. Skip to the next section.

Blue Side Information - JCB Lift

• Level 1 - Step-free access to all facilities.
• Level 2 - Step-free access to all facilities.
• Level 3 - Step-free access to seating area and access to auditorium.
• Level 4 - Step-free access to the Blue Bar, toilets and Auditorium.
• Level 5 - Step-free access to the National Poetry Library and toilets.
• Level 6 - Step-free access to the Members Area, St Paul's Pavilion, Auditorium and toilets.

You are on Lift (Blue Side - JCB Lift - Standard Lift). Skip to the next section.

Lift (Blue Side - JCB Lift - Standard Lift)

• There is a lift for public use.
• The lift is located on the Blue Side.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 1, 2, 3, 4, 5 and 6.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 190cm x 205cm (6ft 3in x 6ft 9in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are good.

You are on Changing Places (Royal Festival Hall - Level 1). Skip to the next section.

Changing Places (Royal Festival Hall - Level 1)

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• Location and Access View
  • The facility is located on Level 1 of the Blue Side, opposite the JCB Glass Lift.
  • The facility is approximately 7m (7yd 1ft) from the Level 1 Southbank Centre Square entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access into the facility.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • You do need a key for the facility.
  • The key is not a radar key.
  • The key can be obtained from the Welcome Desk.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The door has a horizontal grab rail.
  • The width of the door is 89cm (2ft 11in).
  • The dimensions of the facility are 290cm x 410cm.
  • The ceiling height is not at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 83cm.
  • The transfer space on the left as you face the toilet is 99cm.
  • Drop down rails are provided.
  • As you face the toilet the drop down rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides .
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a spatula flush.
  • There is not a toilet roll holder.
  • The toilet has a cistern.
  • The toilet seat colour contrast is poor.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 178cm (5ft 10in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Other Facilities View
  • A privacy screen is not available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is sensor.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is a soap dispenser.
  • The soap dispenser is not at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 110cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 110cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 95cm.
  • There is a towel dispenser.
  • The towel dispenser is at the recommended height of 80cm-100cm.
  • The height of the towel dispenser is 98cm.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are general waste (with no lid) disposal units.
  • There is a coat hook.
  • There are coat hooks in the toilet at 112cm and 183cm from the floor.
  • There is a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.
• Comments View
  • There is a wall mounted telephone next to the entrance to the changing place (shown in photograph 7), which connects directly to the Welcome Desk. This is to request a member of the Visitor Experience Team to bring the key. The height of the handset is 120cm.
  • There is also bench seating available outside the changing places (shown in photograph 8).

You are on Attraction Space(s) (Level 1 - Soundpit). Skip to the next section.

Attraction Space(s) (Level 1 - Soundpit)

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• Entrance / Opening View
  • The entrance/opening is clearly signed.
  • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
  • There is step-free access at this entrance/opening.
• Attraction / Exhibit View
  • There is step free access throughout this attraction space.
  • There is sufficient space for a wheelchair user to turn within the room.
  • The type of flooring in the attraction space is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are seating available within the attraction space.
  • There is bench seating available.
  • The attraction space does play background music/noise.
  • During busy periods the attraction space can become congested.
  • There is a good colour contrast between the walls and the floor in this area.
  • The lighting levels in this area are varied.
• Exit View
  • Visitors exit via the entrance/opening.
• Comments View
  • The Soundpit is located on level 1, to left as you enter the Southbank Centre Square entrance.

You are on Blue and White Rooms. Skip to the next section.

Blue and White Rooms

• The Blue and White Rooms are located on Level 1, at the rear of the Soundpit.
• There is a slight slope to access the Blue Room and step-free access to the White Room.
• There is step free access throughout both rooms.
• The layout of both rooms varies depending on the booking or event taking place.
• The rooms can only be used for pre booked events.

You are on Accessible Toilet(s) (Level 1 - Blue and White Rooms). Skip to the next section.

Accessible Toilet(s) (Level 1 - Blue and White Rooms)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located nex to the Blue and White Rooms.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is poor.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is poor.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 230cm x 210cm (7ft 7in x 6ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 130cm (4ft 3in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 180cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a wall which acts as a backrest.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 43cm (1ft 5in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 110cm (3ft 7in).
  • The contrast between the towel dispenser and the wall is poor.
  • There is not a hand dryer.

You are on Accessible Shower (Level 1 - Blue and White Rooms). Skip to the next section.

Accessible Shower (Level 1 - Blue and White Rooms)

• This accessible shower is located next to the Blue and White Rooms.
• There is step-free access to the accessible shower.
• There is pictorial signage on or near the shower door.
• The shower does have an unobstructed minimum 150cm x 150cm turning space.
• There is a shower unit with a detachable shower head.
• The shower head is height adjustable.
• The adjustable shower head can be placed between 105cm and 185cm when mounted.
• There is a flip-down/tip-up seat for the shower.
• The height of the flip-down/tip-up or fixed seat is 44cm (1ft 5in).
• Horizontal and/or dropdown rails are available on both sides of the shower seat.
• The colour contrast between the shower rails and wall is poor.
• There is a vertical grab rail for the shower.
• The colour contrast between the vertical grab rail(s) for the shower and wall is poor.
• There is an emergency alarm for the shower.
• The emergency pull cord alarm is fully functional.

You are on Step(s) (Level 1 to Cloakroom Level). Skip to the next section.

Step(s) (Level 1 to Cloakroom Level)

• There is a/are step(s) located straight ahead from Level 1 Southbank Centre Square entrance.
• The step(s) is/are used to access the cloakroom.
• There is/are 8 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are in the centre of the step(s).
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

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• Comments View
  • There are also 16 medium height steps with handrails on both sides leading down to this level from the Clore Ballroom on Level 2 (shown in photograph 2).

You are on Lift (Cloakroom Lift - Platform Lift). Skip to the next section.

Lift (Cloakroom Lift - Platform Lift)

• There is a lift for public use.
• The lift is located on Level 1 of the Blue Side, opposite the Southbank Centre Square entrance.
• The lift is clearly visible from the entrance.
• The lift is approximately 7m (7yd 1ft) from the Level 1 Southbank Centre Square entrance.
• The lift is a platform lift.
• A member of staff does not need to be notified for use of the lift.
• The platform lift accesses a small level change.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 89cm x 150cm (2ft 11in x 4ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

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• Comments View
  • There are two lifts here.
  • The doors are opened manually.
  • The button needs to be continually held down for the lift to operate.

You are on Counter (Cloakroom). Skip to the next section.

Counter (Cloakroom)

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• Counter View
  • The counter is located on the Level 1 raised area.
  • The counter is approximately 12m (13yd 4in) from the cloakroom lift.
  • The counter is clearly visible from the lift.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are low to moderate.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system at the counter.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided near the counter.
  • The type of flooring in this area is tiles.
• Seating Area View
  • There is not a waiting area close to the counter.

You are on Standard Toilet(s) (Level 1 Cloakroom Area). Skip to the next section.

Standard Toilet(s) (Level 1 Cloakroom Area)

• Standard toilet facilities are available.

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• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on the Level 1 raised area, just before the cloakroom.
  • The female toilet(s) is/are approximately 10m (10yd 2ft) from the cloakroom lift.
  • There is step-free access into the female toilet(s), via lift.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is push.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are moderate to good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on the Level 1 raised area, just before the cloakroom.
  • The male toilet(s) is/are approximately 5m (5yd 1ft) from the cloakroom lift.
  • There is step-free access into the male toilet(s), via lift.
  • There is pictorial signage on or near the toilet door.
  • There is a lowered urinal.
  • The height of the lowered urinal is 51cm.
  • There are no vertical wall-mounted grab rails at the lowered urinal.
  • The lowered urinal does contrast visually with the wall.
  • There is not sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • The wash basin(s) tap type is push.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are moderate to good.

You are on Outside Access (Festival Riverside - Level 2 Entrance). Skip to the next section.

Outside Access (Festival Riverside - Level 2 Entrance)

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• Entrance View
  • This information is for the entrance located off Festival Riverside, between Foyles and Strada.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 178cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 178cm.
• Step(s) View
  • The step(s) is/are located beyond the second set of doors, between Foyles and Strada.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
• Lift View
  • There is a lift to access this entrance.
  • The lift does bypass the step(s).
• Comments View
  • Lift 3 can be used to overcome the stairs.

You are on Outside Access (Riverside Terrace Entrance - Level 2 Green Side). Skip to the next section.

Outside Access (Riverside Terrace Entrance - Level 2 Green Side)

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• Entrance View
  • This information is for the entrance located on the front right hand side of the building, off the Riverside Terrace.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 87cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 80cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 86cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 80cm.
• Comments View
  • The automatic doors can be made double width by manually opening the door on the left.
  • There are also double, manual, heavy doors, which open both ways at this entrance.
  • The opening width of the double doors is 160cm.

You are on Outside Access (Riverside Terrace Entrance - Level 2 Blue Side). Skip to the next section.

Outside Access (Riverside Terrace Entrance - Level 2 Blue Side)

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• Entrance View
  • This information is for the entrance located on the front left hand side of the building, off the Riverside Terrace.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 90cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 80cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 89cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 80cm.
• Comments View
  • The automatic doors can be made double width by manually opening the door on the left.
  • There are also double, manual, heavy doors, which open both ways at this entrance.
  • The opening width of the double doors is 160cm.

You are on Outside Access (Riverside Festival Entrance - Level 2 Green Side). Skip to the next section.

Outside Access (Riverside Festival Entrance - Level 2 Green Side)

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• Entrance View
  • This information is for the entrance located off Festival Terrace, opposite Le Pain Quotidian.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 86cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 86cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 159cm.
• Comments View
  • There are also double, manual, heavy doors, which open both ways at this entrance.
  • The opening width of the double doors is 160cm.

You are on Reception (Level 2 - Welcome Desk). Skip to the next section.

Reception (Level 2 - Welcome Desk)

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• Reception View
  • The reception point is located on Level 2 of the Green Side, near the Central Bar and Clore Ballroom.
  • The reception point is approximately 12m (13yd 4in) from the Level 2 Green Side Festival Terrace entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are moderate to good.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 80cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the reception point.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • The type of flooring in the reception area is stone.
• Reception Seating Area View
  • There is not a waiting area close to the reception point.

You are on Reception (Level 2 - Ticket Office). Skip to the next section.

Reception (Level 2 - Ticket Office)

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• Reception View
  • The reception point is located on the Green Side of the Level 2 foyer.
  • The reception point is approximately 17m (18yd 1ft) from the Level 2 Green Side Riverside Terrace entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are moderate to good.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is not sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the reception point.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • The type of flooring in the reception area is stone.
• Reception Seating Area View
  • There is not a waiting area close to the reception point.

You are on Eating and Drinking (Level 2 - Riverside Terrace Café). Skip to the next section.

Eating and Drinking (Level 2 - Riverside Terrace Café)

• The following information is for the café.
• The café is located on Level 2, at the front of the building.
• There is step-free access to the café.
• Full table service is not available.
• Food and/or drinks can be brought to the table.
• The height of the service counter is high (110cm+) .
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 85cm.
• There is not a clear knee recess beneath the low/lowered section of the counter.
• There is not a hearing assistance system .
• There is step-free access within the café.
• There is ample room for a wheelchair user to manoeuvre.
• This area does not play background music.
• The type of flooring in this area is tiles.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests on both sides.
• The nearest table is approximately 9m from the till/counter.
• The standard height for tables is 69cm.
• Plastic/takeaway cups are available.
• Plastic/takeaway cutlery is available.
• Drinking straws are available.
• There are wall menus available.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is sandwiches and hot and cold snacks.
• The lighting levels are moderate to good.
• Access to the additional seating area is via the Green and Blue Riverside Terrace entrances.

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• Comments View
  • There are external tables and chairs (shown in photograph 8).
  • The height from the base of the table to the floor is 70cm.
  • The chairs have armrests.

You are on Eating and Drinking (Level 2 - Central Bar). Skip to the next section.

Eating and Drinking (Level 2 - Central Bar)

• The following information is for the bar.
• The bar is located at the rear of Level 2, next to the Clore Ballroom.
• There is step-free access to the bar.
• Full table service is not available.
• Food and/or drinks are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is high (110cm+) .
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 87cm.
• There is not a clear knee recess beneath the low/lowered section of the counter.
• There is not a hearing assistance system .
• There is ample room for a wheelchair user to manoeuvre.
• Background music varies according to the function/event.
• The type of flooring in this area is stone.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests on both sides.
• The nearest table is approximately 16m from the entrance/opening.
• The nearest table is approximately 4m from the till/counter.
• The standard height for tables is 71cm.
• Plastic/takeaway cups are available.
• Plastic/takeaway cutlery is available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are not available in Braille.
• Menus are not available in large print.
• The type of food served here is crisps, nuts, cakes, cold meats and flatbreads.
• The lighting levels are moderate to good.

You are on Attraction / Exhibit (The Clore Ballroom). Skip to the next section.

Attraction / Exhibit (The Clore Ballroom)

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• Entrance / Opening View
  • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
  • There is ramped/sloped or stepped access at this entrance/opening.
  • There is a slight permanent ramp, with handrails on both sides, for access to the Ballroom area from Level 2.
  • The width of the ramp/slope is 132cm (4ft 4in).
  • The ramp/slope does bypass the step(s).
  • There is/are 8 unmarked step(s), with handrails on both sides, for access to the Ballroom area from Level 2.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
• Attraction / Exhibit View
  • There is step-free level access throughout this area.
  • Clear directional signage is provided in this area.
  • During busy periods this area can become congested.
  • The type of flooring in this area is laminate.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • This area does play background music/sound.
  • There are resting/seating areas within this area.
  • There is a good colour contrast between the walls and the floor in this area.
  • The lighting levels in this area are varied.
• Comments View
  • The ramp is located on the Blue Side of Level 2.
  • The steps lead down from the Central Bar area of the Level 2 foyer on both sides.
  • There are also 16 medium height, unmarked steps with handrails on both sides, leading up from the cloakroom level (shown in photograph 8).

You are on Royal Festival Hall Shop. Skip to the next section.

Royal Festival Hall Shop

• The Shop is located on the Blue Side of Level 2, between the Riverside Terrace Café and the Central Bar.
• There are no doors at the entrance to the Shop, but there is a threshold (shown in photographs 2 and 3).
• The height of the counter is 103cm, with a lowered section at a height of 80cm (shown in photograph 4).
• There is no loop at the counter.
• There is room for wheelchair users to access the majority of the shop.

You are on Accessible Toilet(s) (Level 2 - Blue Side). Skip to the next section.

Accessible Toilet(s) (Level 2 - Blue Side)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located to the left of the lift, in the lobby of the corridor towards the female toilet.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is not a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens inwards and outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 97cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 150cm x 180cm (4ft 11in x 5ft 11in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 77cm.
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general domestic waste and female sanitary disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 150cm and 190cm from the floor.
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a wall which acts as a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 106cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 94cm (3ft 1in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Accessible Toilet(s) (Level 2 - Green Side). Skip to the next section.

Accessible Toilet(s) (Level 2 - Green Side)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on Level 2, to the right of lift 1 as you face it.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 152cm x 230cm (4ft 12in x 7ft 7in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 81cm.
  • The transfer space is obstructed by the female sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with no lid) and female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps do not have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 103cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (Level 2). Skip to the next section.

Standard Toilet(s) (Level 2)

• Standard toilet facilities are available.

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• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on the Blue Side of Level 2, near the lift.
  • There is step-free access into the female toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are horizontal grab rails on both sides of the seat and a vertical rail on the right.
  • There is not a lowered wash basin.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are moderate to good.
  • There is a/are similar standard toilet(s) available.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on the Green Side of Level 2, next to lift 1.
  • There is step-free access into the male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • There is a lowered urinal.
  • The height of the lowered urinal is 52cm.
  • There are no vertical wall-mounted grab rails at the lowered urinal.
  • There is sufficient space for a wheelchair in front of the lowered urinal (90cm x 140cm).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • There is not a lowered wash basin.
  • There are no vertical wall-mounted grab rails at the lowered wash basin.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
  • There is a/are similar standard toilet(s) available.
• Comments View
  • There are also standard male toilets located on the Blue Side, and standard female toilets located on the Green Side.
  • These are accessed by 15+ medium height, clearly marked steps with handrails both sides.
  • There are also standard male toilets at the rear of Level 2 on the Green Side, next to the Clore Ballroom, accessed by 6 medium height, unmarked steps with handrails both sides.

You are on Parent and Baby Room (Level 2 - Blue Side). Skip to the next section.

Parent and Baby Room (Level 2 - Blue Side)

• There is a parent and baby room for public use.
• The parent and baby room is located on Level 2 of the Blue Side, next to accessible toilet to left of the lift in the corridor leading to the standard female toilets.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is no signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 87cm (2ft 10in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 83cm.
• The wash basin tap type is lever.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Parent and Baby Room (Level 2 - Green Side). Skip to the next section.

Parent and Baby Room (Level 2 - Green Side)

• There is a parent and baby room for public use.
• The parent and baby room is located on Level 2 of the Green Side, next to accessible toilet to right of lift 1.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 85cm (2ft 9in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 83cm.
• The wash basin tap type is push.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

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• Comments View
  • The room contains a second baby change table at a height of 92cm.

You are on Other Floors (Blue Side - Floors 2 to 6). Skip to the next section.

Other Floors (Blue Side - Floors 2 to 6)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located on the Blue Side of Royal Festival Hall.
  • The floors which are accessible by stairs are 2, 3, 4, 5 and 6.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Blue Side Information - Lift 4 and 5. Skip to the next section.

Blue Side Information - Lift 4 and 5

• Blue Side Lift 4.
• Level 2 - Step-free access to all facilities.
• Level 3 - Step-free access to the Level 3 function room.
• Level 4 - No Step-free access.
• Level 5 - Step-free access to the Balcony Bar.
• Blue Side Lift 5.
• Level 2 - Step-free access to all facilities.
• Level 3 - The lift does not access this level.
• Level 4 - No step-free access.
• Level 5 - Balcony Bar.

You are on Lift (Blue Side - Lifts 4 and 5 - Standard Lift). Skip to the next section.

Lift (Blue Side - Lifts 4 and 5 - Standard Lift)

• There is a lift for public use.
• The lift is located on the Blue Side.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 2, 3, 4 and 5.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 180cm (5ft 11in).
• The dimensions of the lift are 255cm x 155cm (8ft 4in x 5ft 1in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.
• There is a/are similar lift(s) available.

You are on Other Floors (Green Side - Floor 2 to Floor 6). Skip to the next section.

Other Floors (Green Side - Floor 2 to Floor 6)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located just inside the Level 2 Green Side Festival Terrace entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are Floors 2, 3, 4, 5 and 6.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.

You are on Blue Side Information - Lift 6. Skip to the next section.

Blue Side Information - Lift 6

• Level 2 - Step-free access to all facilities.
• Level 3 - No step free access to the facilities.
• Level 4 - Step-free access to the Blue Bar, Toilets and Auditorium.
• Level 5 - Step-free access to the National Poetry Library
• Level 6 - Step-free access to the Members Area, St Pauls Roof Pavilion, Auditorium and toilets.

You are on Lift (Blue Side Lift 6). Skip to the next section.

Lift (Blue Side Lift 6)

• The lift is located opposite the shop.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are 2,3,4,5 and 6.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 170cm x 95cm (5ft 7in x 3ft 1in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.

You are on Green Side Information - Lift 1. Skip to the next section.

Green Side Information - Lift 1

• Level 2 - Step-free access to all facilities.
• Level 3 - Step-free access to Skylon Restaurant and toilets.
• Level 4 - Step-free access to the Green Bar, Toilets and Auditorium.
• Level 5 - Step-free access to the Level 5 Function Room - Chelsfield Room, Auditorium Boxes and female toilets (plus the Balcony Bar, accessible and male toilets via the platform lift).
• Level 6 - Step-free access to the Members Area, Weston Roof Pavilion, Auditorium and toilets.

You are on Lift (Green Side - Lift 1 - Standard Lift). Skip to the next section.

Lift (Green Side - Lift 1 - Standard Lift)

• There is a lift for public use.
• The lift is located opposite the ticket counter.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Levels 2, 3, 4, 5 and 6.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 91cm (2ft 12in).
• The dimensions of the lift are 93cm x 169cm (3ft 1in x 5ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.

You are on Green Side Information - Lift 2 and 3. Skip to the next section.

Green Side Information - Lift 2 and 3

• Green Side Lift 2.
• Level 2 - Step-free access to all facilities.
• Level 3 - Step-free access to the Sunley Pavilion only. This is only available on request, and a member of staff needs to be present.
• Level 4 - Step-free access to the Community Cube only.
• Level 5 - Step-free access to the Balcony Bar, Auditorium, accessible and standard male toilets (plus the Level 5 Function Room - Chelsfield Room, Auditorium Boxes and standard female toilets via the platform lift).
• Green Side Lift 3.
• Level 1 - Step-free access to and from the Festival Riverside/Queens Walk Level 2 Entrance.
• Level 2 - Step-free access to all facilities.
• Level 3 - Step-free access to the Sunley Pavilion only. This is only available on request, and a member of staff needs to be present.
• Level 4 - Step-free access to the Community Cube only.
• Level 5 - Step-free access to the Balcony Bar, Auditorium, accessible and standard male toilets (plus the Level 5 Function Room - Chelsfield Room, Auditorium Boxes and standard female toilets via the platform lift).

You are on Lift (Green Side - Lifts 2 and 3 - Standard Lift). Skip to the next section.

Lift (Green Side - Lifts 2 and 3 - Standard Lift)

• There is a lift for public use.
• The lift is located directly to right of the Level 2 Green Side Riverside Terrace entrance as you enter.
• The lift is clearly visible from the entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Levels 1, 2, 4 and 5.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 180cm (5ft 11in).
• The dimensions of the lift are 157cm x 257cm (5ft 2in x 8ft 5in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Royal Festival Hall - Level 3, 4, 5 and 6. Skip to the next section.

Royal Festival Hall - Level 3, 4, 5 and 6

• For information about services on the Green Side Levels 3, 4, 5 and 6 please click here (opens in new tab)
• For information about services on the Blue Side Levels 3, 4, 5 and 6 please click here (opens in new tab).

You are on User Reviews. Skip to the next section.

User Reviews

• Check out reviews of this venue from disabled people on Euan’s Guide, the disabled access review website (opens new tab).